Medical Secretary

Re:cognition Health Clinics; Bristol; On-site; GBP 30,000; Full time

Job summary

An innovative clinic is seeking a dedicated Medical Secretary to enhance patient interactions and ensure efficient operations at its Bristol location. This role is perfect for someone who thrives in a busy, multidisciplinary environment and possesses strong organizational and communication skills. You will be pivotal in creating a welcoming atmosphere for patients, coordinating appointments, and managing administrative tasks with precision. Join a forward-thinking team that values professional development and offers a supportive workplace culture, where your contributions will significantly impact patient care and satisfaction.

Benefits

Ongoing professional development

25 days annual leave plus bank holidays

Private health insurance

Life insurance

Employee assistance program

Pension scheme

Perkbox benefits

Free mortgage advisory scheme

Electric vehicle scheme

Qualifications

• Experience in secretarial or reception roles within healthcare is essential.
• Ability to prioritize workload and maintain high standards of accuracy.

Responsibilities

• Meet and greet patients, ensuring a welcoming environment.
• Manage clinic diaries and coordinate with staff for smooth operations.
• Handle invoicing and liaise with insurance companies.

Skills

Customer Service

Administrative Skills

Communication Skills

Organizational Skills

Professionalism

Job description

Re:Cognition Health - Medical Secretary

Re:Cognition Health is a pioneering brain and mind clinic specialising in the treatment and care of individuals exhibiting symptoms of cognitive impairment. Using the latest medical research and evidence-based treatments, we aim to enhance cognitive performance through education, clinical excellence, and access to emerging therapies.

Our clinics in London, Winchester, Surrey, Birmingham, Guildford, Plymouth, Bristol, and Washington DC are also key centres for international trials of disease-modifying and symptomatic drugs for Alzheimer's and other neurological conditions in adults and children. Our multidisciplinary team collaborates to provide a comprehensive, patient-centred service, leveraging the latest research and treatments.

We value passionate, dedicated professionals eager to contribute to our growth and success.

We are seeking enthusiastic, proactive individuals who enjoy patient interaction and thrive in a busy, friendly, multidisciplinary environment. The role involves supporting the efficient operation of our Bristol clinic's private practice, ensuring high standards of presentation, welcoming patients, and managing administrative tasks accurately and promptly.

Key Responsibilities:

• Meet and greet patients and carers, creating a welcoming environment and positive first impression.
• Coordinate with consultants and clinicians to foster a supportive service culture and enhance clinician satisfaction.
• Ensure the smooth operation of reception and consulting rooms.
• Manage busy patient areas confidently.
• Discuss services and products with patients and clinicians.
• Book appointments for the Bristol site and satellite locations.
• Type and format medical correspondence.
• Complete referrals and diagnostic requests.
• Liaise with patients to improve service quality and satisfaction.
• Manage clinic diaries and ensure appointments run on schedule, coordinating with staff and clinicians.
• Create invoices and process payments during patient visits.
• Liaise with insurance companies and follow up on outstanding accounts.
• Participate in rota systems to cover extended clinic hours.
• Handle credit control for self-pay patients and attend weekly debt meetings.

The Candidate:

The ideal candidate will possess excellent organisational skills, the ability to prioritise workload, and a high standard of work presentation and accuracy. Experience in secretarial or reception roles within healthcare is essential.

1. Excellent customer service skills.
2. Strong administrative experience.
3. Effective communication skills.
4. Maintain professionalism and caring attitude towards patients, visitors, and colleagues at all times.

Benefits:

• Ongoing professional development.
• 25 days annual leave plus bank holidays.
• Private health insurance.
• Life insurance.
• Employee assistance program.
• Pension scheme.
• Perkbox benefits.
• Free mortgage advisory scheme.
• Electric vehicle scheme.

Salary: £30,000 per annum