Ophthalmology Medical Secretary

Dorset County Hospital NHS Foundation Trust; Dorchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider is seeking a dedicated administrative professional to deliver high-quality typing and administrative services. In this role, you will collaborate closely with team members to ensure efficient communication and organization within the department. Your strong typing and interpersonal skills will be essential in managing patient information and supporting clinic operations. Join a compassionate team committed to providing safe healthcare and making a positive impact in the community.

Qualifications

• Strong typing and administrative skills required for effective workload management.
• Ability to communicate tactfully with patients and staff is essential.

Responsibilities

• Provide typing and administrative support to the team.
• Handle inquiries and adjust clinic schedules as necessary.

Skills

Typing

Administrative Skills

Communication Skills

Interpersonal Skills

Education

High School Diploma

Relevant Administrative Qualification

Job description

To provide comprehensive typing and administrative services to team members to support the achievement of departmental objectives. The post holder will collaborate closely with the team to ensure the delivery of high-quality service, utilizing strong typing, administrative, communication, and interpersonal skills.

The Post Holder Is Required To

1. Communicate tactfully and politely with patients, carers, and staff in verbal and written exchanges.
2. Communicate with external Trusts and other departments within the Trust.
3. Handle telephone and face-to-face enquiries efficiently and empathetically, taking appropriate action.
4. Plan and organise own workload effectively.
5. Adjust clinic schedules as necessary.
6. Ensure notes are prepared for clinics and arrange secure transfer between hospital sites when needed.
7. Take minutes at meetings as requested and organise meetings such as audit meetings, service meetings, and training days.
8. Type correspondence from dictation, audio, or other sources, and take necessary actions within established procedures.
9. Provide information and advice to patients and carers regarding admissions and appointments.
10. Follow all relevant Trust policies and adhere to departmental guidelines and standard operating procedures.
11. Comment on local policies and procedures related to secretarial or clerical issues.
12. Maintain stationery supplies and demonstrate secretarial duties to new staff members.
13. Maintain and develop patient information, clerical, secretarial, and record-keeping systems, both paper-based and electronic, in line with Trust standards, liaising with other departments as needed.
14. Participate in surveys, gather information, and assist with audits by collecting data.

Dorset County Hospital NHS Foundation Trust’s purpose is to deliver compassionate and safe healthcare. We serve as the acute and specialist healthcare provider for our communities, committed to high-quality patient care.

For further details or informal visits, contact:

• Name: Sally Barnes
• Job Title: Team Leader
• Email: [e-mail]
• Telephone: [phone]

Alternatively, please contact:

• Name: Mel Cope
• Position: Administration Team Leader
• Email: [e-mail]
• Telephone: [phone]