Outpatients Receptionist

NHS Highland; Inverness; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Highland is seeking a receptionist/clerical officer to provide confidential outpatient administration for clinicians, nursing staff and patients at Raigmore. You will ensure the patient management system (TrakCare) is accurately maintained and updated and act as the first point of contact for patients attending Outpatient Clinics.

The role is 36 hours per week, 0800-1800 daily with weekend and evening cover until 2000, and may involve support to the central records department as required.

Responsibilities

• Maintain patient management system (TrakCare) accurately and up-to-date.
• Provide confidential, efficient outpatient administration service for clinicians, nursing staff and patients.
• Serve as a first-line contact for patients attending Outpatient Clinics at Raigmore.
• Support central records department as needed and work well in either a team or lone-working setting.

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

A position has become available within an outpatients/central records setting for a receptionist/clerical officer to provide a confidential, efficient and effective outpatient administration service for clinicians, nursing staff and patients, ensuring that the patient management system (TrakCare) is accurately maintained and updated and to provide a first-line contact for patients attending Outpatient Clinics at Raigmore.

You must be able to work as part of a team or be lone working within a satellite clinic environment.

There will be a need for support to be provided in an administrative role within the central records department from time to time.

On the job training is provided for this role which is a 36 hours per week position, between 0800-1800 daily including weekend and evening cover until 2000.

Informal Enquiries To: Gill Renny

email: [e-mail]

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through .