Patient Appointment Coordinator (NHS Scotland)

NHS National Services Scotland; Fort William; On-site; GBP 13,000 - 15,000; Part time

Job summary

NHS Highland is seeking a Patient Booking Service Officer for Belford Hospital, Fort William. The role supports the booking and coordination of outpatient appointments, working 23 hours per week Monday to Friday.

You will assist patients and clinical teams, ensuring accurate records and smooth patient pathways. Candidates should have strong administrative skills, good English and maths, and be proficient with digital tools such as TrakCare PMS, Microsoft 365, Outlook and Teams.

Qualifications

• Experience in administrative work within a busy environment.
• Excellent organisational and communication skills.
• Ability to prioritise tasks and maintain accuracy.

Responsibilities

• Provide efficient appointment booking and scheduling for outpatient services.
• Handle patient enquiries by telephone and in person.
• Maintain patient records and liaise with clinical and administrative staff.

Skills

Administrative experience

Communication skills

Education

General education including English & maths

Tools

TrakCare PMS

Microsoft 365

Outlook

Teams

Job description

NHS Highland is seeking a Patient Booking Service Officer for Belford Hospital, Fort William. The role supports the booking and coordination of outpatient appointments, working 23 hours per week Monday to Friday.

You will assist patients and clinical teams, ensuring accurate records and smooth patient pathways. Candidates should have strong administrative skills, good English and maths, and be proficient with digital tools such as TrakCare PMS, Microsoft 365, Outlook and Teams.