Medical Records Clerk - Bank Only | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A National Health Service Foundation Trust in Milton Keynes seeks a Medical Records Clerk – Bank Only, to maintain and manage medical records effectively. Candidates should have prior experience in a healthcare setting, excellent organisational skills, and the ability to multitask. Role includes managing files efficiently, answering queries, and ensuring timely record retrieval. The position offers flexible working hours, competitive pay, and various benefits including free on-site parking and discounted gym membership.

Benefits

Free on‑site parking

Free refreshments

Flexible working opportunities

Discounted gym membership

Generous annual leave

Pension scheme

Qualifications

• Experience in a medical or healthcare setting.
• Ability to work under pressure while remaining professional.
• Physical ability to be on feet or walking for long periods.

Responsibilities

• Support the Medical Records service with filing and maintenance.
• Prepare files for clinics as instructed.
• Collect and deliver patient files across the hospital.
• Manage the destruction of patient files per guidelines.
• Answer telephone queries and update records.

Skills

Medical terminology knowledge

Microsoft Office packages

Organisational skills

Multitasking ability

Keyboard skills

Job description

Medical Records Clerk – Bank Only

Department: Patient Access

Band 2 – £12.51 per hour

Hours: 37.5 per week. All MKUH roles will be considered for flexible working.

Contract: FTC/secondment until 31 December 2025.

There is an opportunity to work from home; this will be discussed further at interview.

Please note that we are not able to offer sponsorship for this role.

About the role

As a Medical Records Clerk you will support an efficient and effective Medical Records service. Your duties will include accurate filing and maintenance of records, ensuring timely retrieval, and maintaining systems to support these aims.

Responsibilities

• Use visual display units and other technical equipment in the section.
• Prepare files for use at Outpatient Clinics, Inpatient or Day Case stays according to instructions.
• Deal with requirements for ‘add‑on’ clinics.
• Collect and deliver patient files around the hospital site.
• Manage the destruction of patient files in accordance with agreed guidelines.
• Open and date‑stamp incoming mail.
• Deal with telephone queries politely and promptly.
• Answer queries regarding records as required.
• Update patient demographics from information received (Doctors, Patients, Quality Team).
• Prepare documents for passing through the scanners – removing staples, paperclips, straightening, inserting headers, and applying bar‑code labels.
• Scan prepared documents (reports, correspondence, other documentation) into the appropriate patient record efficiently.

Qualifications

• Previous experience in a medical or healthcare setting with knowledge of medical terminology.
• Experience using Microsoft Office packages.
• Exceptional organisational skills and ability to multitask with prioritisation.
• Ability to work well under pressure, remaining courteous and professional.
• Excellent keyboard skills.
• Physical ability to be on feet or walking for long periods.

Additional Information

There is a physical demand that goes along with the job and you need to be prepared for being on your feet/walking for long periods of time.

M.K.U.H. reserves the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting six months with an option to extend for a further six months.

This advert closes on Wednesday 7 January 2026.

Benefits

• Free on‑site parking
• Free refreshments
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On‑site nursery (chargeable)
• Extensive staff health and well‑being programme

Equal Opportunities

M.K.U.H. is committed to equal opportunities and welcomes applications from everyone. We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion.

By applying for this role, you accept that your personal data may be transferred into the national NHS Electronic Staff Record (ESR) system.