Medical Records Clerical Officer - Library

NHS Jobs; Crewe; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Jobs seeks a Medical Records Clerical Officer in the Library to support patient administration through accurate handling of health records and a confidential service to patients. The role involves desk-based tasks across reception, appointments and library management within the Medical Records department.

Successful candidates will demonstrate excellent communication, customer service experience, and strong organisational and computer skills, with flexibility to assist across teams during

Qualifications

• Excellent communication skills.
• Customer service experience.
• Computer literacy.
• Self-motivation.
• Good organisational skills.

Responsibilities

• Book outpatient appointments and manage waiting lists.
• Greet patients at reception and verify key patient information.
• Communicate with patients or carers via call centre and assist with rebooking appointments.
• Library duties including storage, retrieval and management of patient health records and ensuring confidentiality.

Skills

Customer service

Communication

Computer literacy

Organisation

Tools

Patient administration system

Job description

Medical Records Clerical Officer - Library

The teams within Medical Records provide the following functions: Appointments responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based. Reception welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based. Call Centre a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based. Library responsible for storage, retrieval and management of patient health records. This role can be physically demanding. Successful applicants will need to demonstrate: Excellent communication skills. Customer service experience. Computer literacy. Self- motivation. Good organisational skills. If you are the successful candidate, you will be expected to provide a professional service for our patients, ensuring confidentiality at all times. The department are continuously looking to improve the service offered and all members of the team are encouraged to suggest new ideas and ways of working. At times of high patient demand, there may be a need to work flexibly across different teams within the department.