Patient Appointments Officer – Medical Records

Mid Cheshire Hospitals; Crewe; On-site; GBP 26,000 - 27,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Clerical Officer to join the Medical Records - Appointments Team at Leighton Hospital/Crewe sites. The role is desk-based, focused on booking outpatient appointments, handling waiting lists and communicating with patients by phone.

You will work across reception, call centre and record-management tasks with a patient-centered approach. The ideal candidate will have excellent telephone skills, be well-organised and able to multitask in a

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and ability to multitask.
• Attention to detail and accuracy in data handling.

Responsibilities

• Appointments – responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers.
• Reception – welcoming patients to the hospital, reviewing key patient information and confirming attendance or rescheduling urgent follow-up appointments.
• Call Centre – central contact centre handling telephone queries from patients and carers and requests to rebook appointments.
• Library – storage, retrieval and management of patient health records.
• Clinic Preparation - preparing patient health records for outpatient appointments.

Skills

Excellent communication skills

Good organisational skills

Attention to detail

Job description

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Clerical Officer to join the Medical Records - Appointments Team at Leighton Hospital/Crewe sites. The role is desk-based, focused on booking outpatient appointments, handling waiting lists and communicating with patients by phone.

You will work across reception, call centre and record-management tasks with a patient-centered approach. The ideal candidate will have excellent telephone skills, be well-organised and able to multitask in a