Medical Records Appointments Officer

Transformation Unit; Crewe; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking a Clerical Officer for the Medical Records – Appointments Team. This Band 2, full-time post collaborates with appointments and call centre colleagues to book outpatient appointments, print referrals, and communicate with patients by phone.

You will be desk based, supporting reception, waiting lists, and health records management across Leighton Hospital and nearby sites with flexible hours. Salary £25,272 pa pro rata.

Qualifications

• GCSE Maths and English (C or above) or equivalent qualifications.
• Awareness of confidentiality per Data Protection Act and local guidelines.
• Knowledge of Trust systems: Meditech, Somerset, NHS e-Referral Service, Bookwise, Envoy.

Responsibilities

• Appointments – booking outpatient appointments and managing waiting lists.
• Reception – welcoming patients and updating the patient administration system.
• Call Centre – handling telephone queries and rebooking appointments.
• Library – store, retrieve and manage patient health records.
• Clinic Preparation – prepare patient health records for outpatient appointments.

Skills

Communication skills

Patient centred

Adaptable

Teamwork

Working under pressure

Problem solving

Education

GCSE Maths and English

Confidentiality awareness (Data Protection Act)

Health Records/Outpatients apprenticeship (rotational)

Tools

Meditech

Somerset

NHS e-Referral Service

Bookwise

Envoy

Job description

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking a Clerical Officer for the Medical Records – Appointments Team. This Band 2, full-time post collaborates with appointments and call centre colleagues to book outpatient appointments, print referrals, and communicate with patients by phone.

You will be desk based, supporting reception, waiting lists, and health records management across Leighton Hospital and nearby sites with flexible hours. Salary £25,272 pa pro rata.