Clerical Officer - Medical Records – Appointments Team

NHS Jobs; Crewe; Presencial; GBP 18 000 - 24 000; Tempo integral

Resumo da oferta

NHS Jobs in Crewe is seeking a Clerical Officer for the Medical Records – Appointments Team. The role is desk-based, handling outpatient bookings, waiting lists, and patient communications. You will support reception, verify details in the patient administration system, and help reschedule urgent follow-up appointments.

Strong typing and accuracy are essential. Excellent communication, customer service experience, and computer literacy are expected; good organisation and attention to detail are

Qualificações

• Excellent communication skills.
• Customer service experience.
• Computer literacy.
• Self-motivation.
• Good organisational skills.
• Ability to pay attention to detail.

Responsabilidades

• Book outpatient appointments and manage waiting lists.
• Liaise directly with patients or carers.
• Welcome patients at reception and check information in the administration system.
• Confirm attendance and reschedule urgent follow-up appointments.

Conhecimentos

Communication skills

Customer service

Computer literacy

Self-motivation

Organisation

Attention to detail

Ferramentas

Patient administration system

Descrição da oferta de emprego

Clerical Officer - Medical Records – Appointments Team

Appointments responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based. Reception welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based. Call Centre a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based. Library responsible for storage, retrieval and management of patient health records. This role can be physically demanding. Clinic Preparation - responsible for preparing patient health records for outpatient appointments. This is a physically demanding role, which requires a high level of accuracy. Successful applicants will need to demonstrate: Excellent communication skills Customer service experience Computer literacy Self- motivation Good organisational skills Ability to pay attention to detail