Medical Receptionist

Chase Medical; Gloucester; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

NHS Pension

Free on-site parking

Supportive practice team

Job summary

Chase Medical is seeking an experienced Medical Receptionist for a part-time position in Gloucester (GL1).

You will greet patients, manage appointments, answer calls, and support day-to-day reception duties in a GP practice. Experience in GP reception and with SystmOne is preferred; strong communication and organisation are essential. Flexible shifts across mornings and afternoons are required.

Qualifications

• Previous experience working as a Medical Receptionist within a GP practice.
• Experience using SystmOne.
• Excellent communication and customer service skills.
• A friendly and professional approach when dealing with patients.
• Strong IT and administrative skills.
• The ability to remain calm and organised in a busy environment.
• A good understanding of patient confidentiality and data protection.
• The ability to work well as part of a team.

Responsibilities

• Welcoming patients and dealing with enquiries in a professional and friendly manner
• Answering incoming telephone calls and directing queries appropriately
• Booking, amending and cancelling patient appointments
• Updating patient records and maintaining accurate information
• Handling confidential patient information in line with practice policies and GDPR requirements
• Supporting the smooth day-to-day running of the reception area
• Liaising with GPs, nurses and other members of the practice team

Skills

Communication skills

Customer service

Teamwork

Organisation

Data protection

Tools

SystmOne

Job description

Medical Receptionist - Gloucester (GL1)

National Minimum Wage | 20 hours per week | 4 half-days | 20 days annual leave (pro rata)

A GP Practice in Gloucester (GL1) is looking to recruit an experienced and reliable Medical Receptionist to join its friendly practice team on a part-time basis.

This is a great opportunity for someone with previous GP reception experience who is confident dealing with patients, managing appointments and supporting the smooth day-to-day running of a busy medical practice.

What's on Offer

• £12.71 per hour
• 20 hours per week across 4 half-days
• Morning shifts: 8:00am to 1:15pm
• Afternoon shifts: 1:30pm to 6:00pm
• 20 days annual leave (pro rata)
• NHS Pension
• Free on-site parking
• Supportive practice team

Key Responsibilities

Working as part of the reception and administration team, your responsibilities will include:

• Welcoming patients and dealing with enquiries in a professional and friendly manner
• Answering incoming telephone calls and directing queries appropriately
• Booking, amending and cancelling patient appointments
• Updating patient records and maintaining accurate information
• Handling confidential patient information in line with practice policies and GDPR requirements
• Supporting the smooth day-to-day running of the reception area
• Liaising with GPs, nurses and other members of the practice team

About You

To be successful in this role, you will have:

• Previous experience working as a Medical Receptionist within a GP practice
• Experience using SystmOne
• Excellent communication and customer service skills
• A friendly and professional approach when dealing with patients
• Strong IT and administrative skills
• The ability to remain calm and organised in a busy environment
• A good understanding of patient confidentiality and data protection
• The ability to work well as part of a team

The successful candidate will need to be flexible to work four half-day shifts, either mornings from 8:00am to 1:15pm or afternoons from 1:30pm to 6:00pm, with the specific days to be agreed with the practice.