Medical Receptionist (full time)

NHS; Bushey; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading healthcare provider is seeking full-time and part-time Medical Receptionists to join their team. The role involves significant phone work and administrative duties, requiring strong customer service skills and a commitment to training. Ideal candidates will have experience in call centres and be able to work set shifts across multiple sites.

Qualifications

• Experience in customer service and call centres is essential.
• Experience as a Medical Receptionist and with EMIS Web is advantageous but not essential.
• Commitment to a full 2-week training programme.

Responsibilities

• Receiving, assisting, and directing patients to appropriate services.
• Handling telephone requests and inquiries.
• Scheduling appointments with healthcare professionals.

Skills

Call Centre experience

Customer service

Team working skills

Education

GCSEs in Maths and English

Tools

EMIS

Job description

We are seeking full-time and part-time Medical Receptionists to join our team at the surgery, due to our continued increase in call volume and new patient registrations. This role involves 95% phone work and a small amount of administrative duties related to calls.

The desirable candidate would have:

• Call Centre experience
• Ability to work set shifts and days according to Surgery requirements, including a minimum of 3 half days
• A positive can-do attitude and good team working skills
• Experience in General Practice Reception is an advantage but not essential
• Experience with EMIS is an advantage but not essential
• Commitment to a full 2-week training programme upon acceptance of the role

Responsibilities include:

• Receiving, assisting, and directing patients to appropriate services or healthcare professionals courteously and efficiently
• Providing general assistance to the practice team and projecting a positive, professional, and friendly image to patients and visitors, in person or via telephone
• Maintaining confidentiality when dealing with patients and medical documentation

Main duties of the job

• Greeting and directing patients arriving for appointments
• Handling telephone requests and inquiries
• Processing repeat prescription requests
• Scheduling appointments with healthcare professionals
• Processing requests for home visits
• Taking and delivering messages
• Processing non-NHS claim forms and private referrals
• Collecting fees for non-NHS services
• Updating patient records
• Informing patients of test and investigation results
• Filing medical information and maintaining records
• Testing the clarity of telephone messages according to practice procedures
• Securing premises and setting alarms at close of day
• Receiving specimens and delivering them to collection points
• Performing other essential duties to ensure smooth practice operations, such as tidying the workspace and assisting doctors

About us

Attenborough Surgery operates across four sites with 5 GP Partners and 17 salaried GPs. Our goal is to provide high-quality, safe, and appropriate treatment, offering a wide range of responsive medical services while respecting patient dignity.

Visit www.attenboroughsurgery.co.uk for more information about our services, GPs, and clinicians.

Job responsibilities

As a busy, forward-thinking practice with approximately 33,000 patients across four sites, we are seeking dedicated Medical Receptionists to join our team. We are a recognized training practice within a Primary Care Network, known for collaborative work, training, and personal development.

Shifts will be across all four sites, Monday to Friday, totaling 37.5 hours per week. Candidates should be able to work set shifts and a minimum of 3 half days, with experience in call centres, customer service, and medical reception being advantageous.

Person Specification

Qualifications

• GCSEs in Maths and English
• Experience in customer service and call centres
• Experience as a Medical Receptionist and with EMIS Web is advantageous but not essential

Training and Shifts

• Part-time and full-time positions available

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.