Medical Receptionist

NHS; Bushey; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking full-time and part-time Medical Receptionists to join their team. The role involves primarily phone work and some administrative tasks, requiring strong customer service skills and the ability to work set shifts. Candidates with a background in General Practice Reception and EMIS experience are preferred but not essential.

Qualifications

• GCSEs in Maths and English required.
• Call Centre experience preferred.
• Medical Receptionist experience is a plus.

Responsibilities

• Greeting and directing patients as they arrive.
• Handling telephone requests and inquiries.
• Processing repeat prescription requests.

Skills

Call Centre experience

Customer Service experience

Team working skills

Education

GCSEs in Maths and English

Tools

EMIS

Job description

We are seeking full-time and part-time Medical Receptionists to join our team at the surgery, due to our continued increase in call volume and new patient registrations. This role involves 95% phone work and a small amount of administrative tasks related to calls.

The desirable candidate would have:

• Call Centre experience
• Ability to work set shifts and days according to Surgery requirements, with a minimum of 3 half days
• A positive can-do attitude and good team working skills
• A background in General Practice Reception is an advantage but not essential
• Experience with EMIS is an advantage but not essential

Commitment to a full 2-week training program will be required upon acceptance of this role.

Main duties of the job

• Greeting and directing patients as they arrive for appointments
• Handling telephone requests and inquiries
• Processing repeat prescription requests
• Making appointments with healthcare professionals
• Processing home visit requests
• Taking and delivering messages
• Processing non-NHS claim forms and private referral letters
• Collecting fees for non-NHS work
• Updating patient records
• Informing patients of test and investigation results
• Filing and maintaining medical records
• Testing telephone message clarity as per procedures
• Securing premises and setting alarms at close of day
• Receiving specimens and delivering to collection point
• Performing other essential duties to ensure smooth practice operations, such as tidying the workplace and assisting doctors

About us

Four sites with 5 GP Partners and 19 Salaried GPs. Attenborough Surgery aims to provide high-quality, safe, and appropriate treatment, offering a wide range of medical services while respecting patient dignity. More information can be found at www.attenboroughsurgery.co.uk.

Job responsibilities

As a busy, forward-thinking practice with approximately 33,000 patients across four sites, we are a well-established training practice known for collaborative working, training, teaching, and personal development.

We are seeking full-time or part-time Medical Receptionists to join our team due to increased call volume and new patient registrations. The role involves predominantly phone work and some administrative tasks.

All shifts will be across all four sites. The desirable candidate would have:

• Call Centre experience
• Ability to work set shifts and days according to Surgery requirements, with a minimum of 3 half days
• A positive attitude and good team working skills
• A background in General Practice Reception is advantageous but not essential
• Experience with EMIS is advantageous but not essential

Person Specification

Qualifications

• GCSEs in Maths and English
• Customer Service experience
• Call centre experience
• Medical Receptionist and EMIS Web experience is a plus but not required

Training and Shifts

• Part-time and full-time options available

Disclosure and Barring Service Check

This position is subject to an enhanced DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants will need to undergo a Disclosure check for any criminal convictions.