Medical Receptionist

NHS; Hemel Hempstead; On-site; GBP 18,000 - 24,000; Full time

Job summary

A friendly healthcare practice in Hemel Hempstead is seeking a full/part-time receptionist to join their team. The role involves assisting patients, managing appointments, and providing general support to the practice team. Full training will be provided, making it an excellent opportunity for those looking to enter the healthcare field.

Qualifications

• No specific qualifications required.

Responsibilities

• Provide an effective reception service to patients and visitors.
• Handle general inquiries and manage appointments.
• Ensure urgent patients are seen promptly.

Job description

We are a friendly team with the main surgery in Warners End, Hemel Hempstead and branch sites in Gadebridge and Boxmoor. The practice is looking for a full / part time receptionist to join our existing team; full training will be given.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

We are a large practice located in Warners End, Hemel Hempstead; new purpose built premises with a full range of facilities and a friendly clinical, administrative and reception team.

Job responsibilities

Main Responsibilities:

• Ensure an effective and efficient reception service is providedto patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make newand follow-up appointments.
• Using your own judgment and communication skills ensure thatpatients with no prior appointment but who need urgent consultation are seen ina logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to newpatients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls andtake messages, ensuring accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private (non-GeneralMedical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Undertake any other additional duties appropriate to the post asrequested by the Partners or the Practice Manager.

Person Specification

Qualifications

• None.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.