Full time GP Receptionist/Care Navigator

North Avenue Surgery; Southend-on-Sea; On-site; GBP 18,000 - 24,000; Full time

Job summary

North Avenue Surgery in Southend-on-Sea is seeking a full-time GP Receptionist/Care Navigator to join a busy NHS GP Practice. The role focuses on welcoming patients, handling calls, and assisting with appointments while maintaining strict confidentiality.

The ideal candidate will be computer literate, familiar with SystmOne, Word and Excel, and committed to ongoing professional development and teamwork within the practice.

Qualifications

• Strong communication skills, written and verbal.
• Able to handle telephone calls effectively.
• Computer literate with knowledge of NHS systems.
• Experience of patient records confidentiality and data protection.
• Willing to provide cover during sickness and holidays.

Skills

Communication

Telephone handling

Computer literacy

SystmOne

Word processing

Excel

Teamwork

Confidentiality

Diversity awareness

Motivation

Attendance flexibility

Tools

SystmOne

Microsoft Word

Microsoft Excel

Job description

Full time GP Receptionist/Care Navigator

We are a small but busy NHS GP Practice based in Southend on Sea, looking to recruit a full time receptionist/care navigator to join our team.

Essential Characteristics:

• The ability to communicate effectively with a wide range of people
• Excellent communication skills both written and verbal
• Ability to deal effectively with telephone calls
• Must be computer literate, knowledge of SystmOne, Microsoft Word and Excel
• Good keyboard skills
• Ability to work with diversity
• Understand the necessity for confidentiality
• Understand the role of teamwork in providing a quality service
• Understand the accuracy when dealing with patient records, both electronic and paper based
• Effective team worker
• Motivated and enthusiastic
• Commitment to ongoing development
• Availability to provide cover during periods of sickness and holidays
• Understanding of own behaviour and how this impacts on colleagues, patients and visitors