Medical Receptionist and Administrator

Avicenna Ltd; Bradford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Avicenna Ltd seeks a flexible front-of-house receptionist for a GP practice in Bradford. You will handle patient queries, book and amend appointments, process prescription requests and perform admin duties as required. The role requires friendly, professional patient care and willingness to cross-cover as needed.

Join a family-friendly practice with a collaborative team, delivering high-quality care to a diverse patient list, while contributing to smooth daily operations.

Qualifications

• Flexible to suit practice needs and able to cross cover when required.
• Previous experience in customer service and healthcare settings preferred.
• Friendly, polite and professional approach.

Responsibilities

• Answer queries from patients and provide information.
• Make and amend appointments and manage scheduling.
• Process prescription requests and perform admin duties as required.

Skills

Customer service

Communication skills

Telephone skills

Appointment management

Job description

NEEDS TO BE FLEXIBLE TO SUIT THE NEEDS OF THE PRACTICE, AND ABLE TO CROSS COVER SHOULD THE NEED ARISE. PREVIOUS EXPERIENCE REQUIRED., Customer Service skills

Friendly, polite and professional

Face to face and telephone skills to be able to answer queries and questions from patients, make and amend appointments, prescription requests, administrative duties as required.

We are a family friendly practice who are very team supportive and deliver high quality care to our diverse and deprived group of approximately 8800 patients. Our team consists of a GP Partner, 4 Salaried GP, 5 Practitioners from a variety of backgrounds, 2 Practice Nurses, 2 HCA, a management team and clerical team. We are also a training practice for Trainee Nurses.

We are consistently high QOF achievers, CQC Good (April 2022), Investors in People Gold Award achievers (December 2022 and reaccredited December 2025) and participate in numerous Enhanced Services including Anticoagulation, Diabetes, Ultrasound services, Sexual Health and Dermatology.