GP Receptionist / Administrator

Dr Mittal & Partners; Normanton on Trent; Sur place; GBP 18 000 - 23 000; Plein temps

Résumé du poste

Dr Mittal & Partners seeks a dynamic reception/administration assistant to be a friendly first point of contact for patients, book appointments and handle queries. The role involves cross-site work within the PCN, with full training provided and opportunity for development.

You will support a team of GPs and allied professionals, manage EMIS Web duties, and maintain patient confidentiality while delivering excellent customer service in a busy clinical setting.

Qualifications

• General front of house reception duties.
• Proficient in EMIS Web and patient records handling.
• Manage appointments and patient queries efficiently.
• Follow Health & Safety and Practice policies.
• Experience in customer-facing role preferred.

Responsabilités

• General front of house reception duties.
• Understand and maximise the use of the clinical system (EMIS Web).
• Dealing with patient medical records in a confidential manner.
• Be trained and proficient in EMIS Web.
• Adhere to Health & Safety and Practice policies.

Connaissances

Front of house

Customer service

Communication (oral & written)

Calm under pressure

Willingness to learn

Formation

GCSE English & Maths

Outils

EMIS Web

Docman

Description du poste

We are looking for a dynamic, enthusiastic and flexible individual to join our reception/administration team. As well as being the point of contact for patients when booking appointments, you will also be responsible for handling queries and liaising with our clinical team. There is a real opportunity for development and growth for the right candidate with the right attitude.

This is a PCN role where you may be required to cross site work.

Main duties of the job

• Flexible
• Able to work calmly under pressure
• A good communicator - both oral and written
• Patient with excellent customer service skills
• Willingness to learn

About us

Our team of receptionists are multi-skilled and are trained to cover each other's roles for variety.

The team support multiple GPs , Allied Health Professionals and 7 members of our treatment room.

Full training will be given so previous experience in a GP surgery is not essential, however experience in this medical setting is highly desirable and a background of working in a customer facing role would be most advantageous.

Job responsibilities

Main Duties

• General front of house reception duties
• Understanding and maximising the use of the clinical system (EMIS Web)
• Dealing with patient medical records in an efficient and confidential manner, acceptable to the Practice
• To be willing to be trained and become proficient in the use of the clinical system (EMIS Web).
• To abide by all Health & Safety policies
• To abide by all Practice policies and protocols

Duties & Requirements

• Reception duties will require the use of a number of skills to ensure efficiency of the appointments system and to allow the monitoring of the flow of patients into the consulting and treatment rooms
• To deal with patients requiring urgent appointments in a way that ensures they are seen in a logical and timely manner
• Be aware of practice policies and procedures for all elements of your role
• Advise patients of relevant charges for private work and to accept and deal with payments adhering to the practice policies
• Deal with all patient queries and requests for assistance, efficiently and politely
• Deal with the emergency line for home visits and record all relevant information for the duty doctor
• Be proficient at the repeat prescribing procedures
• Action requests for patient transport as necessary
• Ensure reception, waiting room and consulting rooms are kept clean and tidy after each surgery session.
• Become familiar with all routine aspects of the clinical computer system and be willing to enter data, as instructed by senior staff
• To ensure that all medical records are accurate and as per practice policies and procedures
• To ensure that correspondence, reports, results etc are filed correctly, accurately and in a confidential manner, either electronically or paper records
• To assist, when requested, in arranging appointments for patients who are recalled to the practice for regular health checks and reviews to meet our practice targets
• To organise patient referrals to secondary care using the current electronic system or preferred method
• To abide by all Health and Safety regulations
• To comply with all in-house rules as set out in the Employee Handbook

This job description is not exhaustive and you will be expected to participate in additional duties that are reasonably within the remit of such a post. Due to the nature of the work and the ever-changing demands of General Practice, you are required to be flexible regards the hours worked, as and when requested by your Line Manager or the Senior Management Team.

Person Specification

Qualifications

• GCSE or equivalent in English & Maths
• Experience in a customer facing role
• Previous GP setting experience
• Emis and Docman experience preferable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceSalary will be dependant on experience