Senior Receptionist/Administrator

LIBERTY RESOLVE LIMITED; Borehamwood; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prestigious private fertility clinic in Borehamwood seeks a Senior Front of House Receptionist / Administrator. This permanent position involves ensuring exceptional patient experiences, managing schedules, and performing administrative duties. The role demands an organized individual with healthcare experience ready to contribute to a supportive environment.

Benefits

Free on-site parking

Salary review after probation

Supportive working environment

Qualifications

• Proven experience in a similar role within private healthcare.
• Strong IT skills along with financial management experience.
• Compassionate and highly articulate with effective communication.

Responsibilities

• Managing patient bookings and appointments.
• Welcoming patients with warmth and professionalism.
• Processing payments and maintaining accurate records.

Skills

Interpersonal Skills

Organizational Skills

Attention to Detail

Education

Experience as a Senior Medical Receptionist or Administrator

Tools

Healthcare Software Systems

Accounting Software Systems

Job description

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Job Title: Senior Front of House Receptionist / Administrator – Private Fertility Clinic

Location: Borehamwood, Hertfordshire

Salary: £24,000 – £27,000 (dependent on healthcare experience)

Start Date: ASAP

Contract Type: Permanent

Hours: Monday to Friday, 8:30am–5:30pm or 9:00am–5:30pm (rota-based)

Some Saturday/Sunday mornings required – time off in lieu provided

• Free on-site parking
• Salary review and increase after probation (based on performance)
• Supportive and welcoming working environment

About the Role:

We are looking for an experienced and personable Senior Medical Receptionist / Administrator to join a prestigious private fertility clinic in Borehamwood. Working closely with the Reception Manager, you will be the first point of contact for patients, ensuring a professional, caring, and efficient experience from their initial consultation through to the completion of their treatment journey. This is a busy and rewarding role, requiring a proactive and organised individual with excellent interpersonal skills and a genuine passion for patient care.

Key Responsibilities:

• Welcoming patients and visitors in person, via phone, and email
• Booking and managing appointments and clinic schedules
• Patient registration and managing confidential records
• Handling enquiries with warmth, empathy, and professionalism
• Processing payments and entering data into accounts/healthcare packages
• Supporting the administrative needs of the clinic and management
• Ensuring each patient receives exceptional service throughout their journey

Requirements:

• Previous experience as a Senior Medical Receptionist or Administrator, ideally in private healthcare or a GP surgery
• Familiarity with healthcare or accounting software systems
• Financial acumen or experience managing payments/accounts
• Strong IT and administrative skills, with attention to detail
• Highly articulate, organised, and compassionate
• Must be eligible to work in the UK
• A car driver is preferred due to the clinic’s location

If you are a dedicated and energetic receptionist or administrator looking to join a supportive and state-of-the-art medical environment, we would love to hear from you. Apply today with your CV!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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