Medical Administrator / Receptionist - London Travel Clinic London Travel Clinic (LTC) · UK - W[...]

Sikkerrejse; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player in travel health is seeking a Medical Administrator/Receptionist to be the welcoming face of their clinics. This role involves managing front desk operations, ensuring a smooth patient flow, and delivering exceptional customer service. You will handle appointments, maintain patient records, and support the clinic's administrative functions. If you're a proactive team player with excellent communication and organizational skills, this is a fantastic opportunity to contribute to a mission-driven organization focused on health and wellness. Join a dynamic team dedicated to making healthcare accessible and safe for all.

Benefits

Pension - 5% employer contribution

Supermarket & High Street Discounts

Employee Assistant Programme

Employee referral scheme

25 days enhanced annual leave

Qualifications

• Minimum GCSE grade 'C' in English and Maths required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Act as the first point of contact for patients and manage front desk operations.
• Maintain high standards of customer care and confidentiality.

Skills

Communication Skills

Organizational Skills

IT Skills

Critical Thinking

Team Player

Education

GCSE level education

Job description

ABOUT US:

London TravelClinicare is part of the European LifeCare Group.

European LifeCare Group is one of Europe's largest independent providers of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK.

Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

JOB DETAILS:

Job title: Medical Administrator / Receptionist

Contract: Bank.

Working Hours: Monday to Saturday between 8:00am - 20:00pm (7.5 hour shift on average)

BENEFITS:

• Pension - 5% employer contribution.
• Supermarket & High Street Discounts & Employee Assistant Programme via Vivup.
• Employee referral scheme.
• 25 days enhanced annual leave.

JOB PURPOSE:

The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.

KEY RESPONSIBILITIES:

• Act as a Receptionist for Clinics.
• Set up reception ready for the clinic and greet and assist patients.
• Deal with transactions and take payments for retail purchases.
• Reconciling the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
• Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
• Maintain high standards of customer care for all travel clinic users at all times.
• Book appointments using the appointments database.
• To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
• Undertake other duties commensurate with the level of this position.
• Comply with Company policies & procedures.

EXPERIENCE/SKILLS:

• GCSE level of education or equivalent with a minimum of grade ‘C’ in both English and Maths.
• Prioritise and manage own workload without supervision.
• Assertive, team player and critical thinker.
• Excellent communication skills – both verbal and written.
• Excellent IT Skills.
• Must be able to drive (Desirable).
• Excellent organisational skills.

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.