Medical Administrator/Receptionist- Ashford -Citydoc Medical

Sikkerrejse; Ashford; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in travel healthcare is seeking a dedicated Medical Administrator to join their team. This role involves being the first point of contact for patients, managing front desk operations, and ensuring that high standards of customer service are maintained. The successful candidate will work in a dynamic environment, assisting with patient bookings, transactions, and clinic activities while also participating in audits and stock management. If you are passionate about providing exceptional service and thrive in a customer-focused role, this opportunity is perfect for you!

Benefits

5% Pension (employer contribution)

Employee Assistance Programme

Discounts at high street shops

Qualifications

• GCSE level education or equivalent required.
• Experience in customer-focused roles is essential.

Responsibilities

• Manage front desk operations and ensure smooth patient flow.
• Handle transactions and maintain patient records accurately.
• Provide excellent customer care and support clinic audits.

Skills

Customer Service

Communication Skills

Excel

Word

Access

Outlook

Clinic Administration

Retail Sales

Education

GCSE Level or Equivalent

Job description

ABOUT US

Citydoc is part of the European LifeCare Group, one of Europe's largest independent providers of travel clinics and public vaccination programmes.

Founded in 1998, the European LifeCare Group has specialist clinics covering most of Denmark and the UK, operating under various brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic, and Citydoc.

The Group also works for both the Danish and English National Health Services as a contracted service provider for immunisation programmes in schools and national influenza vaccination programmes.

Job Title: Medical Administrator

Contract: Bank

Pay: £12.00 per hour

Hours: 5:00 pm to 9:00 pm weekdays, 08:00 am to 6:00 pm weekends

Overtime: Available depending on business needs

Working Days: Monday to Friday evenings & weekend work

Location: London Clinics: your post could be based at one of our London clinics, dependent on shift. Locations include Wimpole Street, London Bridge, Moorgate, and Victoria.

Benefits:

• 5% Pension (employer contribution)
• Employee Assistance Programme
• Discounts at high street shops

You must be able to commit for the entire duration of the contract.

MAIN DUTIES

The post holder is responsible for being the first point of contact for patients, managing front desk operations, ensuring a smooth flow of patients, and maintaining a high standard of customer service.

Key areas of responsibility:

• Act as a Receptionist for Clinics
• Set up reception and till ready for clinic.
• Greet patients arriving at the clinic and book them in.
• Deal with transactions and take payments for retail purchases.
• Input all clinic activity, ensuring accurate recording on relevant clinic systems and databases.
• At the end of the day, reconcile till, check that all registration forms have been scanned, all vaccine recalls are set up, and GP letters are complete.
• Observe patients post-vaccine; ensure they are seen by a nurse if unwell (Training will be provided).
• Handle ill patients presenting at reception or via phone appropriately.
• Retrieve and file patient records while maintaining confidentiality and data protection standards.
• Maintain high standards of customer care to all travel clinic users at all times.
• Book appointments using the appointments database.
• Participate in monitoring standards and performance in the clinic area, including clinic audits, stock taking procedures, and client surveys.
• Responsible for retail sales and maintaining retail displays; identify items needing re-ordering and order products as appropriate.
• Carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holidays/leaves).

To succeed, you ideally:

• Are educated to GCSE level or equivalent
• Have worked in a customer-focused environment, providing great service face-to-face and over the phone
• Are conversant with Excel, Word, Access, and Outlook
• Have excellent verbal communication skills and telephone manner
• Possess excellent interpersonal skills, able to relate to a wide range of people and explain information simply
• Can prioritise and work proactively
• Have experience in clinic administration and retail sales

Mandatory Training: This post is subject to all mandatory training provided by the company, which must be completed prior to starting. This includes Safeguarding for Children, BLS, Anaphylaxis, and Infection Control.

DBS: We require all successful candidates to undergo a DBS (Disclosure and Barring Service) criminal record check, which is paid for by the Company. If you have anything to declare before we receive the checks, please inform us during the interview stage.