Medical Receptionist

Howden Medical Centre; Goole; On-site; GBP 12,000 - 15,000; Part time

Job summary

Howden Medical Centre is seeking a part-time medical receptionist to work Wednesday PM, all day Thursday and Friday AM. You will provide general reception duties, assist patients, and support the Practice team in a busy environment. Training will be given and you may cover for colleagues when needed.

The role requires good IT and communication skills, attention to detail, and teamwork. You will be involved in maintaining the appointments system and handling administrative tasks across the

Qualifications

• Experience in healthcare setting desirable but not essential; full training will be given.
• Attention to detail and the ability to multitask are essential.
• Motivated and able to work in a very busy environment as part of a team.
• Good IT and communication skills.

Responsibilities

• Open/close Practice premises and maintain security according to protocols.
• Maintain the Practice appointments system and process appointment requests.
• Provide general administrative support and assist patients with accessing services.
• Record patient details and registrations and handle correspondence.
• Organise cover for holidays, sickness and compassionate leave.
• Train and support new reception staff as needed.

Skills

Administrative skills

IT skills

Communication skills

Multitasking

Teamwork

Education

Healthcare experience (desirable)

Tools

Reception software

Computer data entry

Job description

Howden Medical Centre is looking to appoint a part-time medical receptionist to work Wednesday PM, all day Thursday and Friday AM. The successful candidate would also be required in addition to this, to provide cover for colleagues sickness and holidays. You will need to be motivated, able to work in a very busy environment and as part of a team. Attention to detail and the ability to multitask are essential as are good IT and communication skills. Morning shifts can start at 7:45am and Afternoon shifts can finish at 6:30pm. On occasion you would be required to cover our late-night clinic until 8:30pm on a Wednesday. Experience working in a healthcare setting would be desirable but not essential as full training will be given. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional or service in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Responsible for ensuring the smooth running of the reception area.

Please see Job Desription Document for full Job Description

Responsibilities

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Ensure building security have a thorough knowledge of doors/windows/grids/alarm
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits, telephone consultations and queries, ensuring callers are directed to the appropriate healthcare professional
• Understanding practice procedures and explaining these to patients as well as the different ways they can access the service
• Understanding and maintaining knowledge of other healthcare services to which you can navigate appropriate patients and relaying this information to patients where necessary
• Registration of new patients, change of patient details and deductions
• Processing and distributing incoming (and outgoing) mail
• Taking outgoing mail to the post office
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Clerical duties, including word/data processing, email, filing, photocopying, scanning and allocating, processing letters for blood tests requested by clinicians, administer the cytology system, patient de-registrations
• Arranging staff rotas
• Organising cover for holidays, sickness and compassionate leave
• Helping new reception staff and training of new reception staff
• Have a thorough knowledge of practice procedures and work in accordance with practice protocols
• Advising and charging patients the appropriate amount for private work, providing a receipt to the patient and recording charge in the Petty Cash Book
• Helping with the sorting of new medical records in order that they are in the form used in the surgery
• Provision of refreshments for staff and visitors as required; washing the pots and keeping the kitchen area clean and tidy
• Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Assisting the practice manager and carrying out work to achieve practice projects
• Any other task allocated by managers
• These responsibilities are not exhaustive and you may be required to undertake other duties and responsibilities commensurate with your pay grade if required by the practice.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data