Hybrid Medical Receptionist & Admin | EMIS/Docman

Holbrooks Health Team; Coventry; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave

Free car park

Continuous training and development

Job summary

Holbrooks Health Team in Coventry seeks a proactive Medical Receptionist & Administrator to join a busy GP practice. The role balances frontline patient interaction with essential clinical administrative tasks, offering a hybrid pattern between reception duties and medical administration.

The successful candidate will manage calls, appointments, referrals, and patient records using EMIS Web and Docman, ensuring accurate, timely processing in a supportive team environment.

Qualifications

• Prior experience in a fast-paced UK primary care environment.
• Ability to multitask effectively across front-of-house and admin tasks.
• Strong communication and patient-facing skills.

Responsibilities

• Welcoming patients, answering calls, booking appointments, and signposting to care.
• Update patient records in EMIS Web and manage registrations.
• Process referrals via e-RS and handle Docman workflows.
• Code and workflow incoming clinical correspondence using Docman.

Skills

Multitasking

Customer service

Telephone etiquette

Medical terminology

Tools

EMIS Web

Docman

e-RS

Job description

Holbrooks Health Team in Coventry seeks a proactive Medical Receptionist & Administrator to join a busy GP practice. The role balances frontline patient interaction with essential clinical administrative tasks, offering a hybrid pattern between reception duties and medical administration.

The successful candidate will manage calls, appointments, referrals, and patient records using EMIS Web and Docman, ensuring accurate, timely processing in a supportive team environment.