Medical Receptionist/Administrator

NHS; Basildon; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits at a busy medical practice in Basildon for a part-time medical receptionist/administrator. This role is crucial for ensuring a friendly and efficient service for both doctors and patients. The ideal candidate will possess excellent communication skills and a strong customer service background, thriving in a challenging environment. You will be responsible for managing appointments, assisting with administrative duties, and ensuring a welcoming atmosphere in the clinic. Join a dedicated team committed to providing high-quality patient-centered healthcare and make a real difference in the community.

Qualifications

• Experience working with the general public in a healthcare setting.
• Strong IT skills with attention to detail and accuracy.

Responsibilities

• Answering phone calls and managing patient enquiries.
• Making appointments and ensuring smooth clinic operations.
• Assisting with admin tasks as directed by the practice manager.

Skills

Customer Service

Communication Skills

IT Skills

Teamwork

Confidentiality

Tools

Microsoft Word

Microsoft Excel

Job description

The Knares Medical Practice in Basildon has an exciting opportunity for a medical receptionist/administrator to join their team on a part-time basis, for 20 -25 hours per week. This role is to ensure a friendly, helpful, and efficient service to the doctors and patients at our busy practice.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Answering the telephone and dealing with enquiries in a helpful, tactful manner.
• Making appointments for patients, surgeries, and clinics on the appropriate computerised diary system.
• Induction of staff when they arrive before starting their clinics, familiarising them with the surgery, showing them the fire exit, panic button, etc.
• Ensuring that they sign the confidentiality agreement, etc.
• Extracting records for surgeries and clinics when required.
• Making sure that referrals are completed.
• Opening and closing of the clinic premises as appropriate.
• Tidying waiting area before and at the end of the clinic.
• Checking stock in clinical rooms to ensure that everything required is made available.
• Admin activities as advised by practice manager.
• Other reasonable tasks necessary to fulfil your role and assist with the smooth running of the primary care network.

About us

The Knares Medical Practice in Basildon is part of the West Basildon Primary Care Network (PCN). The doctors and staff at the surgery are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations, and well-person check-ups.

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

• Ability to work in a polite, confidential, and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being tactful and empathic in distressing situations.
• Experience of typing and using Word and Excel.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.