Receptionist/Administrator

NHS; Isleworth; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking healthcare practice as a receptionist and administrator, where you will play a vital role in assisting patients and ensuring smooth operations. This position offers 30 hours a week with flexible hours and numerous overtime opportunities. You'll engage directly with patients, manage communications, and support a diverse community in a modern health center. With a commitment to high-quality service, this role is ideal for those passionate about healthcare and patient support. Enjoy benefits like paid annual leave, bank holidays, and the chance to join the NHS pension scheme.

Benefits

4 weeks paid annual leave

NHS pension scheme

Training provided

Qualifications

• Good interpersonal and communication skills are essential.
• Experience assisting or serving the general public is required.

Responsibilities

• Assist patients face-to-face, by phone, and online.
• Process messages via phone, fax, and email; handle repeat prescriptions.

Skills

Interpersonal skills

Communication skills

Teamwork

Basic IT skills

Education

GCSE grades A to C in English and Maths

Tools

EMIS Web (Optum)

Job description

The role involves working 30 hours per week as a receptionist and administrator in an NHS general practice surgery, Spring Grove Medical Practice, Thornbury Road Health Centre, Isleworth TW7 4HQ.

See our website: springgrovemedicalpractice.co.uk

Main duties of the job

The receptionist role involves assisting patients face-to-face, by phone, and online; liaising with hospital departments, interpreter services, transport services, etc.

The administrative role involves processing messages by phone, fax, and email; handling repeat prescription requests; data entry onto computers; contacting patients to arrange special appointments, etc.

About us

We are a training practice for GP registrars, clinical pharmacists, etc. Our premises consist of a spacious and modern health centre. We have 7,500 registered patients with a diverse community. Our team includes 4 doctors and trainees. We use EMIS Web (now called Optum) clinical software.

Job responsibilities

Working 30 hours/week, spread over Monday to Friday, with plenty of overtime opportunities. The working hours are:

• Monday: 12:30 to 18:00
• Tuesday: 08:30 to 13:30
• Wednesday: 12:30 to 17:30
• Thursday: 08:00 to 13:30
• Friday: 08:30 to 12:30 and 13:30 to 18:30

Start as soon as possible.

The receptionist role involves assisting patients face-to-face and by phone, liaising with hospital departments, interpreter services, transport services, etc.

The administrative role involves processing messages via phone, fax, and email; handling repeat prescription requests; data entry; contacting patients for appointments, etc.

Benefits include 4 weeks paid annual leave plus bank holidays, and the option to join the NHS pension scheme. Training will be provided.

Person Specification

Knowledge and skills

• Good interpersonal and communication skills
• Able to work well with other team members
• Enthusiastic about providing high-quality service
• Basic IT skills

Qualifications

• GCSE grades A to C in English and Maths

Experience

• Experience assisting or serving the general public in a work environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to reveal any criminal convictions.