Medical Receptionist / Administrator

The Methodist Church in Britain; Aldridge; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Extra leave during Christmas

Regular 1-1s and staff meetings

Free parking

NHS pension

Uniform tops provided

Flexible working

Development and support

Job summary

Portland GP Practice is seeking a part-time front desk and administration assistant for 23 hours a week across Monday, Tuesday and Friday. The role involves answering calls, patient registration, appointment scheduling on EMIS, and liaising with clinicians.

Previous reception or admin experience in a similar setting is essential. You will join a team of receptionists, with duties including scanning, filing, and maintaining waiting areas, while keeping patient information up to date.

Qualifications

• Good standard of literacy and numeracy.
• Excellent computer skills.

Responsibilities

• Answer calls and deal with enquiries confidentially.
• Front desk reception and face-to-face patient interaction.
• Book, cancel and amend appointments on EMIS.
• Maintain relationships with staff and clinicians.
• Scan, file post and handle registrations.
• Share workload within a team of receptionists.

Skills

IT skills

Communication

Interpersonal skills

Teamwork

EMIS familiarity

Education

Literacy and numeracy

Tools

EMIS Web

Job description

A 12-month front desk and administration post with Portland GP Practice, where the post holder joins a team of receptionists. The core work is answering calls, dealing with patients face to face, booking and amending appointments, processing repeat prescriptions on EMIS and liaising with clinicians. The post is 23 hours a week over Monday, Tuesday and Friday, with scanning, filing and patient registrations added to the duties. Previous receptionist or administration experience in a similar setting is essential.

What the job involves

• Answer the telephone and deal with enquiries helpfully and courteously, maintaining confidentiality
• Cover the front reception desk and deal with patients face to face
• Book, cancel and amend patient appointments on EMIS
• Maintain good working relationships between internal and external staff
• Keep an overview of the practice's demands and workflow through the working day
• Keep the waiting area and reception desk tidy and stock forms and patient information where possible
• Signpost patients effectively to services that meet their needs
• Process and request repeat prescriptions through EMIS
• Liaise with clinicians on patient queries
• Work in a team of receptionists, flexibly covering reception or admin and any of the team's duties
• Scan and file post
• Register patients

What’s required

Qualifications

• Good standard of literacy and numeracy
• Excellent computer skills

Experience

• Previous receptionist or administration experience in a similar setting, ideally general practice

Nice to have

• Judgement when dealing with patient enquiries or problems
• Knowledge of EMIS web or another similar clinical system
• Managing own workload and working without close supervision
• Excellent communication and interpersonal skills
• Sensitivity and empathy with people from different backgrounds
• Working to a professional standard

What’s offered

• Extra day of leave over the Christmas period
• Regular 1-1s and staff meetings
• Free parking
• NHS pension
• Uniform tops provided
• Flexible working to fit around home life
• Development and support to succeed in the role