Dental Receptionist - Monks Brook Dental

Monks Brook Dental; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

Monks Brook Dental is looking for a Dental Receptionist to provide exceptional service in a fully private practice. This job-share role covers Mondays and Fridays, and involves managing appointments and ensuring patient comfort. Ideal candidates will have strong communication skills and experience in customer service, and will receive full training.

Benefits

Competitive compensation

Opportunities for professional growth

Employee health cashback plan

Qualifications

• Previous experience in a customer service environment is required.
• Calm and professional demeanour essential.
• Commitment to maintaining patient privacy.

Responsibilities

• Welcome patients warmly and manage appointment bookings.
• Handle patient inquiries and finance discreetly.
• Collaborate with the clinical team.

Skills

Strong communication skills

Organisational abilities

Customer service

Job description

At Monks Brook Dental, we have earned a reputation for providing exceptional dental care, and we are dedicated to delivering a personalised, high-quality service that speaks for itself.

We are seeking a Dental Receptionist to join our fully private practice. As the first point of contact for our patients, your role is essential in maintaining the exceptional service we are known for. This position is available as a job-share arrangement, specifically covering Mondays and Fridays, 8.15am - 5pm.

Key Responsibilities:

• Welcome patients with warmth, ensuring a comforting patient experience.
• Efficiently manage appointment booking.
• Handle patient inquiries discreetly in person and over the phone.
• Manage invoicing and patient finances.
• Proactively contact patients to arrange for their necessary care.
• Safeguard patient records and uphold their privacy in accordance with GDPR.
• Contribute to the professional and courteous environment.
• Collaborate with our clinical team.

Requirements:

• Previous experience in a customer service environment is required, no experience within the dental sector is necessary as full training can be given.
• A calm and professional demeanour with strong communication skills.
• Exceptional organisational abilities for discreet multitasking.
• A commitment to maintaining patient privacy and confidentiality.
• A passion for providing discreet, exceptional customer service.

Benefits:

• Competitive compensation that reflects your expertise.
• Opportunities for professional growth within our environment.
• A team that values subtlety and excellence.
• Access to our employee health cashback plan.

Application Process: Interested candidates are invited to submit their application, including a CV and a cover letter.

At Monks Brook Dental, we are an equal-opportunity employer and welcome applications from candidates of all backgrounds. If you are organised, detail-oriented, and have excellent communication skills, we would love to have you join our team.

Please note that this is an administrative position, not a clinical role.