Night Receptionist

Castlebridge Hospitality; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a stunning boutique hotel as a Night Receptionist where you'll provide exceptional service to our guests. Your role will involve being the welcoming face of the hotel, handling inquiries, and ensuring a smooth operation at night. You'll be part of a supportive team, sharing your local knowledge to enhance guest experiences.

Benefits

Heavily discounted staff room rates

50% off dining bills

Fully funded apprenticeship programmes

Cycle-to-work scheme

Healthcare cash plans

Referral schemes

Flexible shift patterns

Monthly colleague recognition

Use of Wagestream financial wellbeing platform

Employee Assistance Programme

Qualifications

• Enthusiastic with a passion for customer service.
• Strong communicator capable of genuine conversations.
• Knowledge of the local neighbourhood is essential.

Responsibilities

• First point of contact for guests, ensuring great first impressions.
• Carry out day-to-day reception duties and nightly audits.
• Support the Front Office Department with guest queries.

Skills

Customer Service

Communication

Problem Solving

Job description

At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house, and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals, and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.

From the 2000-year-old defensive walls that encircle the bewitching City of Chester to the vibrant arts scene and countless bars, restaurants, and nightclubs, this neighbourhood is positively buzzing. Enriched with local history, our boutique hotel is a great base to explore this wonderful city.

Home to The Forge, our restaurant with a traditional approach to contemporary British cooking. Our menu is a celebration of our passion for wild food. Marrying the refinement of century-old techniques with the very best local ingredients, The Forge brings to life the flavours, textures, and aromas of the lands that surround us.

This could be your opportunity to work somewhere completely unique, where you can be yourself, share stories of our wonderful neighbourhood, and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you outgoing, full of energy, and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique hotel could be the place for you.

The Role:

We have an exciting opportunity for a Night Receptionist to join our team. In this role, you’ll be the first point of contact for our guests, so making a great first impression matters. You’ll play a key part in delivering an exceptional customer experience. You’ll be responsible for carrying out the day-to-day reception duties such as administrative tasks and the accurate completion of the nightly audit in a timely fashion. You’ll support the Front Office Department to run smoothly, dealing with guest queries and requests professionally and efficiently.

The Ideal Candidate:

We’re looking for an enthusiastic Night Receptionist with a passion for customer service who will enjoy working as part of a supportive, hardworking team who all share the same passion. You’ll need to be a natural problem-solver and help create memories that our guests will remember. As the first point of contact for our guests, you’ll need to be a strong communicator and capable of holding genuine, authentic conversations. Having knowledge of the local neighbourhood is very important; you’ll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted staff room rates at all Castlebridge properties for you and your friends and family, starting from £50 per night, including breakfast.
• 50% off your bill when dining in one of our restaurants or bars.
• Fully funded apprenticeship programmes to develop your career without a reduction in pay.
• Cycle-to-work scheme - save up to 40% on a wide range of bikes.
• Healthcare cash plans - dental, optical, medical, and more, available from just £1 per week.
• Referral schemes for referring friends or family to join our team.
• Flexible shift patterns and contracts to suit your lifestyle; we operate 24/7, with shift options for everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when needed.
• Employee Assistance Programme - free, confidential advice available 24/7.
• An internal communications hub that acts as our social media platform, connecting you with colleagues and the wider group instantly.