Medical Receptionist

NHS; Colchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS GP practice is seeking a motivated medical receptionist for a full-time role. The candidate will facilitate patient check-ins, manage appointments, and provide exceptional customer service. This position offers extensive training and development opportunities along with a generous leave policy. Ideal for individuals with strong interpersonal skills who can thrive in a team environment.

Benefits

Membership in the NHS pension scheme

Support for personal and professional development

Training and development opportunities

25 days of annual leave plus bank holidays

Shower facilities

Convenient access to major routes

Qualifications

• Experience as a medical receptionist or in a similar role is desirable.
• Strong telephone manner and ability to work under pressure.
• Commitment to quality service and continuous improvement.

Responsibilities

• Checking in patients and answering phone calls.
• Booking and cancelling appointments using Anima.
• Managing tasks and contacting patients regarding results.

Skills

Interpersonal skills

Prioritization skills

Communication

Team player

Job description

Ambrose Avenue Group are seeking an enthusiastic, experienced, reliable, and motivated medical receptionist to join our growing team.

As a medical receptionist, you will excel in providing exceptional customer care and possess excellent interpersonal skills, both at the front desk and over the phone. You must be able to work flexibly as part of a team of receptionists on a rota basis to cover surgery opening hours, as well as provide holiday and sickness cover on an overtime basis.

Main duties of the job

• Checking in patients and answering phone calls.
• Booking and cancelling appointments either by telephone or through our online platform, Anima.
• Addressing non-clinical inquiries and recording requests, such as home visit arrangements.
• Managing tasks and contacting patients regarding their results as instructed by clinicians.
• Attending meetings and providing chaperone services for patients when necessary.

About us

Ambrose Avenue Group practice are a friendly and welcoming GP practice with 14,500 patients across two locations in Colchester: Ambrose Avenue and Tollgate. We offer;

• Membership in the NHS pension scheme.
• Support for your personal and professional development.
• Excellent training and development opportunities.
• Enjoy an impressive total of 25 days of annual leave, along with eight bank holidays (pro-rata); this increases with your continuous years of service in the NHS. This generous leave policy promotes a healthy work-life balance
• Shower facilities.
• Convenient access to the A12, with routes to London and Ipswich.

Job responsibilities

If you would like to find out more information about thisrole, please do not hesitate to get in contact with us.

Person Specification

Experience

• Strong interpersonal and prioritization skills.
• Being a team player with strong communication skills.
• A pleasant telephone manner, and the ability to work under pressure is essential.
• A commitment to delivering quality service, along with being a team player who proactively identifies and implements opportunities for continuous improvement.
• You should be able to plan ahead, respond to changes effectively, and understand how these changes impact the overall service delivery of the practice.
• Engage effectively with a wide range of stakeholders and feel comfortable providing advice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.