Medical Receptionist

NHS; St Albans; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dedicated team at a busy practice where you will play a crucial role in providing exceptional front-line service to patients and healthcare professionals. As a Medical Receptionist, you will be the first point of contact, ensuring a friendly and efficient experience for all. Your responsibilities will include managing appointments, handling communications, and maintaining a professional reception area. This role offers the opportunity to make a significant impact within a supportive environment focused on patient care. If you are passionate about healthcare and enjoy working with people, this position is perfect for you.

Qualifications

• Experience dealing with the public and providing excellent customer service.
• Proficiency with computers and good handwriting are essential.

Responsibilities

• Assist and direct patients, ensuring effective communication and appointment management.
• Maintain a professional environment and handle patient enquiries efficiently.

Skills

Customer Service

Communication Skills

Computer Proficiency

Medical Receptionist Training

Education

Good Secondary Education

Tools

EMIS

Microsoft Word

Job description

Working in a busy Practice places a Medical Receptionist in a position of trust and responsibility. You must provide a friendly, efficient, and professional front-line service to patients, visitors, and the primary healthcare team both in person and by telephone. As the main contact for the Practice, the professional image and environment you maintain are essential to providing a positive experience with the Surgery.

Main duties of the job

1. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.
2. Ensure all communications are dealt with effectively and efficiently, including online consultations, telephone calls, text messages, letters, prescription requests, etc.
3. Effectively utilize the Practice computer system, including EMIS, Electronic Prescribing Service, and emails.
4. Deal with all general enquiries, explain procedures, and make new and follow-up appointments in a polite and helpful manner.
5. Using Practice guidance and excellent communication skills, ensure that patients access members of the clinical team within appropriate time frames. Ensure that the necessary information is received and recorded to provide safe patient care.
6. Action prescription requests according to the Practice protocol.
7. Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts, and record as required.
8. Tidy and maintain the reception, waiting room, public areas, and consulting rooms to provide a professional environment.
9. Open and close the premises at the start and end of the day.
10. Provide information to patients on the Practice Complaints procedure.
11. Undertake any other additional administrative duties appropriate.

About us

The Lodge Surgery is located across three sites in St Albans and Redbourn, serving approximately 20,000 patients. We are a friendly and efficient practice with a primary focus on patient care.

Job responsibilities

1. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.
2. Ensure all communications are dealt with effectively and efficiently, including telephone calls, text messages, letters, prescription requests, faxes, and other communication means.
3. Effectively utilize the Practice computer system, including EMIS, Electronic Prescribing Service, electronic mail, and intranet to support patient care and communication.
4. Deal with all general enquiries, explain procedures, and make new and follow-up appointments politely and helpfully.
5. Organize appointments, telephone messages, home visits, and other communication to ensure patients access clinical team members within appropriate time frames. Ensure necessary information is received and recorded to provide safe patient care.
6. When necessary, contact patients via telephone, letters, text messages, or other appropriate means.
7. Provide guidance on Practice services to new patients and those seeking temporary medical cover, ensuring procedures for overseas patients are followed.
8. Action prescription requests according to the Practice protocol.
9. Advise patients on private services available at the Practice, collect private fees, issue receipts, and record as required.
10. Respond to patient notes, ensuring correspondence, reports, and results are handled appropriately.
11. Tidy and maintain the reception, waiting room, public areas, and consulting rooms to uphold a professional environment.
12. Open the premises at the start of the day, deactivate alarms, check access to computers, and prepare the environment for receiving patients.
13. At the end of the day, ensure the building is secured, doors locked, lights off, and alarm activated.
14. On rare occasions, clean spillages following Practice health and safety guidance.
15. Provide information on the Practice Complaints Procedure and assist in investigations if involved in a complaint.
16. Provide training for staff, medical students, and visitors as appropriate.
17. Undertake any other administrative duties as requested by Partners, Practice Manager, or Deputy Practice Manager.

Person Specification

Qualifications

• Good secondary education
• Experience dealing with the public
• Proficiency with computers (email, internet, Microsoft Word)
• Good handwriting
• Excellent telephone manner
• Medical Receptionist training
• Customer Care training

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure application will be made to check for any previous criminal convictions.