Medical Receptionist

Ashfield Medical Centre; Milton Keynes; On-site; GBP 20,000 - 21,000; Full time

Job summary

Ashfield Medical Centre in Milton Keynes is a busy GP practice looking to add a morning receptionist to the team. Hours are 7am–1pm, Monday to Friday, with possible overtime 1pm–7pm. Starting salary is £13.00 per hour, rising to £13.25 after successful probation and training.

The role demands excellent face-to-face engagement, a strong telephone manner, precise typing, and knowledge of medical terminology. Chaperone duties may be required.

Qualifications

• Experience in GP practice or NHS preferred; full training provided.
• Morning receptionist duties with potential overtime to cover afternoons.
• Strong front-desk skills, accurate typing and medical terminology knowledge.
• Ability to work independently or as part of a team; chaperone duties may be required.

Responsibilities

• Open/close practice premises and maintain security per protocols.
• Manage the appointments system and direct patients to the right staff.
• Process requests for appointments, visits, and telephone consultations; take messages.
• Handle mail, filing, and data entry; ensure information is recorded correctly.
• Assist with repeat prescriptions and contact patients as needed.

Skills

Customer service

Telephone manners

Typing

Teamwork

Medical terminology

Tools

Systm1

Job description

Ashfield Medical Centre is a very busy and friendly GP Practice in Milton Keynes. We are currently looking to add to our fabulous reception team with a morning receptionist. Hours to be worked at 7am till 1pm Monday to Friday (with the possibility of overtime covering the afternoon shift of 1pm till 7pm as required). We would prefer that you have experience of working within a GP Practice environment or previous NHS experience and working knowledge of Systm1 but full training can be provided in any case for the right candidate. The job is demanding but rewarding so great teamwork and a good sense of humour will be essential! Starting salary £13.00 per hour rising to £13.25 per hour after successful completion of the probationary period and training. Key skills required for the role included face to face engagement with the public, excellent telephone manner, clear and precise typing and writing, ability to work on own or as part of a team, knowledge of medical terminology and ability to raise prescriptions ready for electronic signing. Out reception team also work as chaperones when required for the GPs and Nursing Team. All necessary training will be provided. This list is not exhaustive.

Job summary:

The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Any other delegated duties appropriate to the post

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance