Senior Receptionist

PROception; London; On-site; Full time

Job summary

A leading company in Facilities Services is seeking a Senior Receptionist in London. This role involves providing exceptional customer service, managing visitor interactions, and supporting office operations. The ideal candidate is professional, proactive, and possesses strong communication skills. Join a dynamic team and contribute to a welcoming environment.

Benefits

28 days annual holiday entitlement including bank holidays

Qualifications

• Previous experience in a customer service facing role.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Immaculate presentation.

Responsibilities

• Provide a prompt, polite and warm welcome to all visitors.
• Handle all incoming telephone calls and enquiries efficiently.
• Provide concierge services and ensure smooth operations.

Skills

Customer Service

Interpersonal Skills

Communication

Confidentiality

Computer Literacy

Job description

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PROception are offering an exciting opportunity for a Senior Receptionist to join our expanding team.

This is a customer facing role and we are seeking a reception host who is able to deliver a high standard of customer service. The position offers a 45-hour contract, based within one of our prestigious addresses in London.

Hours of work are Monday - Friday, 09:00 - 18:00.

Pay rate is £15.52 per hour.

Annual Holiday Entitlement: 28 days including bank holidays

At PROception, we not only offer a seamless welcome, we bring the amalgamation of 3 key disciplines: Reception, Concierge and Security.

Main Duties And Responsibilities

Provide a prompt, polite and warm welcome to all visitors

Issue visitor passes using agreed processes and procedures

Handle all incoming telephone calls and enquiries in an efficient and sincere manner

Be seen as a visible customer focused professional and come out from behind the desk to greet clients where possible

Provide concierge services eg: booking of taxis on behalf of clients/PROception employees

Ensure that all meeting room bookings/ queries or changes are dealt with efficiently

Provide a consistent professional service at all times

Anticipating clients' needs and potential issues before they arise, ensuring their expectations are not only met but consistently exceeded.

Providing administrative support to the wider office and supervisor when required, which often involves assisting with various tasks and ensuring smooth operations across the team.

Communicate visitor/client arrivals to the relevant person promptly

Maintain a high security awareness at all times

What We Are Looking For

We are looking for someone with the following skills and experience:

Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player

Previous experience in a customer service facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Holds a naturally friendly personality with an honest smile

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

Maintain and practice a high degree of confidentiality at all times

Computer literate

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Facilities Services

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