Medical Receptionist

NHS; Knaresborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity for a zero hours Medical Receptionist at Beech House Surgery, part of the NHS. Candidates will provide vital reception and administrative support, working with GP partners and ensuring high standards of patient care in a supportive environment.

Qualifications

• High level of accuracy in presentation of information.
• Good standard of English speaking and writing.
• Ability to work in a fast paced, everchanging environment.

Responsibilities

• Provide reception and administrative support to the practice team.
• Manage patient enquiries, appointments, and maintain confidentiality.
• Assist with general office tasks and administrative duties.

Skills

Communication

Organisational skills

Attention to detail

Education

GCSE level including English and Maths

Job description

An exciting opportunity has arisen for a zero hours/bank Medical Receptionist to join the dynamic team at Beech House Surgery.

We are looking to recruit a highly motivated and enthusiastic team player to provide reception and administrative support our 4 GP Partners and practice team, ensuring the highest standard of care for our registered patients.

Main duties of the job

Please see the Medical Receptionist job description for further information about this administrative position.

This vacancy is for zero hours therefore there are no set contractual hours but thereis the opportunity to work additional hours as overtime covering annual leave, absences, etc.

About us

We are a friendly, welcoming, and supportive practice with a diverse skill mix, located in the market town of Knaresborough on the edge of the beautiful Yorkshire Dales within easy distance of Harrogate, York, and Leeds.

Key to our ongoing success is a positive organisational structure making this a fantastic place to work.

Job responsibilities

Job Summary:

Weare looking to appoint a Medical Receptionist to join our busy GP practice who willbe the first point of contact for patients, contractors, and visitors as wellas carrying out general office tasks.

Youwill be responsible for designated administrative and reception duties within thePractice and work with our established processes, policies and procedures toprovide a comprehensive high-quality service and deal efficiently andcourteously with patient enquiries.

Youwill have excellent communication skills, a compassionate and friendly naturewho can operate in a busy environment with a range of people and professions,as you will be working alongside our clinical and administration teams.

Yourregular duties in this role will be dealing with telephone, face to face andelectronic enquiries, booking and/or amending patient appointments and homevisits, contacting patients to provide information from the clinical team andassisting patients to access our services and those available in the widercommunity.

Thisrole is ideal for someone who is highly organised and an effective communicatorwho can provide a professional and warm welcome to our patients, ensuring everycontact is of the highest quality.

JobResponsibilities

RECEPTION

·Assistingpatients and consulting with members of practice team

·Processingface-to-face, electronic and telephone requests for appointments ensuringcallers are directed to the appropriate healthcare professional or service

·Registeringnew patients, temporary residents and any requiring immediate and necessary treatment,carefully checking all details for accuracy

·Takingmessages and passing on information

• Initiating contact with andresponding to requests from patients, other team member and associatedhealthcare agencies and providers

GENERAL ADMINISTRATION

·Assistingwith the opening up/locking up of practice premises and maintaining security inaccordance with practice protocols

·Processingand distributing incoming and outgoing mail

·Filingand retrieving paperwork

• Computer data entry/dataallocation and collation; processing and recording information in accordancewith practice procedures
• Providing clerical assistance asrequired, including word/data processing, filing, photocopying, andscanning
• Keeping the reception area,notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave andwork reasonable overtime when required

Process patients’ changes of address – computer data and medicalrecords (have knowledge of practice area)

• Perform any other relevant andreasonable duties that may be requested by the Head Receptionist, Patient ServicesManager, Practice Manager or GP Partners
• Undertake statutory and mandatorytraining as required

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments ensuringsufficient information is recorded to retrieve medical record
• Ensure appropriate appointment isoffered (both in the practice and externally at YHN, etc.)

CONFIDENTIALITY

·Maintainconfidentiality of information, acting within the terms of the Data ProtectionAct and Caldicott guidance on patient confidentiality at all times.

·Maintainan awareness of the Freedom of Information Act.

·Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons in accordancewith the Practice policies and procedures relating to confidentiality and theprotection of personal and sensitive data

HEALTH& SAFETY

·Complywith Practice Health and Safety and Infection Control policies by followingagreed safe working procedures

·Activelyreport Health and Safety hazards and infection hazards immediately

·Keepingwork and general areas clean and tidy, and using appropriate infection controlprocedures to keep work areas hygienic and safe from contamination.

·Undertakingperiodic infection control training (minimum annually)

·Awarenessand compliance with national standards of infection control, hygiene, regulatory/ contractual / professional requirements, and good practice guidelines.

·Correctpersonal use of Personal Protective Equipment (PPE) and ensuring correct use ofPPE by others, advising on appropriate circumstances for use by clinicians,staff and patients.

·Reportingincidents using the organisations Incident Reporting System

·Usingpersonal security systems within the workplace according to Practice guidelines

·Makingeffective use of training to update knowledge and skills

EQUALITY ANDDIVERSITY

·Thepost-holder will support, promote and maintain the Practice’s Equality &Diversity Policy.

·Noperson whether they are staff, patient or visitor should receive lessfavourable treatment because of their gender, ethnic origin, age, disability,sexual orientation, religion etc.

·Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families.

OTHER DELEGATEDDUTIES

Thisjob description is not intended to be exhaustive - it may be changed afterconsultation with the post holder. The employee shares with the employer theresponsibility for review and modification of duties.

Person Specification

Qualifications

• Educated to GCSE level or equivalent, including English and Maths
• Previous NHS administrative experience would be helpful but not essential as full training will be given to the successful candidate

Experience

• High level of accuracy in presentation of information
• Good standard of English speaking and writing
• Organisational and time management skills
• Ability to work in a fast paced, everchanging environment
• Experience of dealing with the public on the phone and face to face
• Attention to accuracy and detail on a consistent basis
• Confident to respond to a range of different people and colleagues in a courteous and professional manner
• Understands the need to maintain data security and confidentiality of information
• Experience of working in a GP surgery or an NHS office environment or in any administrative position with transferrable skills and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.