Medical Receptionist

jobs24.co.uk; Oldham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare is seeking a receptionist who thrives in a busy environment. This role is vital as the first point of contact for patients, ensuring they feel welcome and valued. The ideal candidate will possess strong communication and multi-tasking skills, adeptly handling appointment bookings, prescription requests, and assisting clinical staff. Working in a practice committed to serving deprived communities, you will be part of a compassionate team dedicated to making a difference. If you are looking for a role where your contributions matter and you can help improve healthcare outcomes, this opportunity is perfect for you.

Benefits

Real Living Wage

Mentoring and learning opportunities

Socializing and team-building activities

Qualifications

• Positive and calm demeanor with strong multi-tasking skills.
• Proficient in IT and able to work systematically.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Ensure smooth day-to-day running of the practice.

Skills

Multi-tasking

Communication Skills

Problem-solving

IT Proficiency

Education

Experience in a similar role

Job description

The ideal candidate will have a positive and calm manner, be efficient, and be good at multi-tasking and prioritizing. They will be able to work systematically and follow procedures and protocols closely. They will be proficient in IT and adept at making sense of complicated systems. They must be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferable.

As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous manner.

You will ensure the smooth day-to-day running of the practice, including booking appointments, speaking to patients face-to-face and on the phone, processing prescription requests, supporting the clinical staff, problem-solving, and bringing calm into difficult situations, making patients feel welcome, understood, and valued.

Hill Top Surgery is part of Hope Citadel Healthcare, a primary care provider committed to serving deprived communities. We run 10 doctors' practices, mainly in Oldham and Rochdale, and employ over 200 staff.

We started 15 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible, visible. Our staff are driven by social justice, compassion, and a desire to see real change in the communities they live and work in.

Primary care is not an easy space to work in, especially in areas of deprivation. To provide the best service to patients, it is vital that our culture and processes are aligned. We prioritize maintaining high healthcare outcomes, but we understand that to achieve this, we need to be an employer of choice and take care of our staff. We do this by making commitments such as being a Real Living Wage employer, offering mentoring and learning and development opportunities, and creating space for socializing and having fun together.