Medical Receptionist

West Suffolk Clinical Commissioning Group; Ipswich; On-site; GBP 20,000 - 26,000; Full time

Job summary

A growing GP practice in Ipswich is seeking a motivated medical receptionist to join their team. Responsibilities include patient check-in, appointment management, and addressing non-clinical inquiries. The role requires excellent communication skills and the ability to thrive under pressure.

Benefits

Permanent employment contract

Membership in NHS pension scheme

Support for personal and professional development

25 days of annual leave

Bike rack and shower facilities available

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a customer service role is preferred.
• Ability to work flexibly and as part of a team.

Responsibilities

• Checking in patients and answering phone calls.
• Booking and cancelling appointments through phone or online.
• Managing tasks and contacting patients regarding their results.

Skills

Interpersonal skills

Communication skills

Prioritization skills

Ability to work under pressure

Job description

About the Role

Ambrose Avenue Groupare seeking an enthusiastic, experienced, reliable, and motivated medical receptionist to join our growing team.

As a medical receptionist, you will excel in providing exceptional customer care and possess excellent interpersonal skills, both at the front desk and over the phone. You must be able to work flexibly as part of a team of receptionists on a rota basis to cover surgery opening hours, as well as provide holiday and sickness cover on an overtime basis.

The main responsibilities of this role include:

• Checking in patients and answering phone calls.
• Booking and cancelling appointments either by telephone or through our online platform, Anima.
• Addressing non-clinical inquiries and recording requests, such as home visit arrangements.
• Managing tasks and contacting patients regarding their results as instructed by clinicians.
• Attending meetings and providing chaperone services for patients when necessary.

About the Candidate

The ideal candidate will have the following attributes:

• Strong interpersonal and prioritization skills.
• Being a team player with strong communication skills.
• A pleasant telephone manner, and the ability to work under pressure is essential.
• A commitment to delivering quality service, along with being a team player who proactively identifies and implements opportunities for continuous improvement.
• You should be able to plan ahead, respond to changes effectively, and understand how these changes impact the overall service delivery of the practice.
• Engage effectively with a wide range of stakeholders and feel comfortable providing advice.

About Us

Ambrose Avenue Group practice are a friendly and welcoming GP practice with 14,500 patients across two locations in Colchester: Ambrose Avenue and Tollgate.

We offer;

• A permanent employment contract.
• Membership in the NHS pension scheme.
• Support for your personal and professional development.
• Excellent training and development opportunities.
• Enjoy an impressive total of 25 days of annual leave, along with eight bank holidays (pro-rata); this increases with your continuous years of service in the NHS. This generous leave policy promotes a healthy work-life balance
• Bike rack available.
• Shower facilities.
• Convenient access to the A12, with routes to London and Ipswich.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.