Telephonist & Out of Hours Receptionist

Transformationunitgm; Norwich; On-site; GBP 24,000 - 26,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust seeks a Telephonist & Out of Hours Receptionist in Norwich for a permanent role. The position involves providing reception services, handling enquiries, and managing communications for the Trust. Applicants should have switchboard training and experience in healthcare settings, alongside excellent communication skills.

Benefits

Comprehensive training programs

Career progression opportunities

Annual leave of 27 days, increasing to 33 days

NHS discounts

Qualifications

• Switchboard trained.
• Experience with NHS and reception duties.
• Good customer-focused telephone manner.

Responsibilities

• Provide telephone operator services for all Trust premises.
• Operate emergency systems and pager systems.
• Deal with enquiries and direct visitors.

Skills

Good communication

People skills

Education

Switchboard trained

Tools

MS Office

Job description

Main area Receptionist and Admin Services Grade Band 3 Contract Permanent: Out of Hours included Hours

• Full time
• Flexible working

37.5 hours per week (Out of Hours and Days and nights as per Rota) Job ref 246-COR7218192

Employer Norfolk and Suffolk NHS Foundation Trust Employer type NHS Site Hellesdon Hospital Town Norwich Salary £24,071 - £25,674 gross per annum Salary period Yearly Closing 30/06/2025 23:59

Telephonist & Out of Hours Receptionist

Band 3

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

Telephonist & Out of Hours Receptionist

An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT.

Duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Replacing batteries to pagers as required. Compiling the daily doctors and consultants “on call” documentation for the Trust and switchboard. The successful applicant will provide a quality and professional switchboard and reception service to the Trust and able to work out of hours, this will include Nights and weekends.

Please refer to Job description for more details

Main duties of the job

• To provide telephone operator services for all networked premises throughout the Trust
• To operate emergency systems and pager systems
• Responding to and following all policies and procedures in the event of an emergency i.e. Fire
• Responding to all alarm systems and carrying out procedures as appropriate to the alarms
• Carry out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of key. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment.

Replacing batteries to pagers as required. Compiling the daily doctors and consultants ‘on call’ documentation for the Trust and switchboard.

• Receiving all incoming mail and sorting for wards, departments and other hospitals ready for distribution
• Frank outgoing mail to include weighing parcels ready for collection by Royal Mail

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Some of the benefits you can expect:

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Person specification

Qualifications

• Switchboard trained

Experience

• Office administration
• MS office
• NHS Experience
• Switchboard/reception experience

Skills

• Good communication and people skills

Knowledge

• Good customer focused telephone manner
• Patience and empathy to callers
• Team player

Other

• Ability to deal with the public
• Ability to prioritise workload
• Able to use own initiative

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.