Receptionist - Pain Management

NHS; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

The NHS is seeking a dedicated receptionist for the Pain Management Clinic in Norwich. The role involves providing high-quality support to patients and the clinical team, ensuring efficient appointment management and handling patient queries. Ideal candidates will have strong communication skills and previous clerical experience, contributing to a compassionate healthcare environment.

Benefits

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream - access up to 40% of your pay as you earn it

Free Park & Ride service

Free 24-hours confidential counselling support

On-site Nursery

Flexible staff bank

Salary Sacrifice schemes

Qualifications

• Previous clerical work including data input.
• Experience in NHS or customer service organisation.

Responsibilities

• Provide an effective reception service to the Pain Management Clinic.
• Greet patients and check them in for clinic appointments.
• Ensure outpatient clinic appointments are booked with patients.

Skills

Good communication

Interpersonal skills

Understanding of Equality, Diversity and Inclusion

Education

Good general standard of literacy and numeracy

Job description

The Pain Management Service provides a multi-disciplinary approach to support patients with chronic pain. The services are provided by Consultants, Specialist Nurses, Physiotherapists and Psychologists to provide a broad range of therapeutic and holistic based services. The service is run using one to one appointment time, group seminars and procedures performed within the Day Procedure Unit or at Cromer Hospital.The clinic is currently based at Adelaide Street Health Centre and interviews will take place at Adelaide Street.

The admin team is comprised of Receptionists and Medical Secretaries who work closely together and support the clinical team in the delivery of high quality, patient-focused healthcare for the patients of the Norfolk and Norwich University Hospital.All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

Main duties of the job

You will be required provide an effective reception service to the Pain Management Clinic based within the Adelaide Street Health Centre.

Working closely with colleagues you will be to greet patients and check them in for clinic appointments, input outcome forms following patient appointments using PAS, create and collate medical records preparation and deal with complex patient queries involving the multi-disciplinary team.

You will ensure outpatient clinic appointments are booked with patients in line with target dates.

You will need to be patient-focused and a strong team player and able to multitask.

You will also support the delivery of a high quality, safe and compassionate healthcare service,

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

Person Specification

Qualifications

• Good general standard of literacy and numeracy

Qualifications

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills

• Good communication and interpersonal skills
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.