Medical Receptionist

NHS; Bury St Edmunds; On-site; GBP 18,000 - 25,000; Full time

Job summary

Woolpit Health Centre is seeking a motivated Medical Receptionist to join their busy team. The role involves supporting the clinical team, managing patient interactions, and ensuring smooth daily operations. Ideal for those with healthcare experience or looking to start a career in primary care, offering competitive pay and benefits.

Benefits

Competitive pay

Regular reviews

Annual leave

Training opportunities

NHS pension

Life insurance

Family benefits

Discounts

Qualifications

• Experience in customer service, primary care, or healthcare setting.
• Flexibility for additional hours as needed.

Responsibilities

• Providing effective reception services to patients and visitors.
• Managing patient appointments efficiently.
• Maintaining patient records accurately.

Skills

Excellent communication

Time management

Teamwork

IT proficiency

Education

GCSE or equivalent

Signposting or Care Navigator qualification

Job description

Woolpit Health Centre is seeking an enthusiastic, motivated, and hardworking Medical Receptionist to join our busy Reception Team. This role is ideal for those with healthcare experience or those looking to start a career in primary care.

The Medical Receptionist supports the clinical team by signposting patients to appropriate healthcare professionals or services and working as part of the multidisciplinary team, including physiotherapists and mental health nurses. Responsibilities include handling patient interactions both face-to-face and by telephone, and providing administrative support to ensure the smooth daily operation of the Health Centre.

The successful candidate will be flexible, reliable, and capable of working under pressure, complementing our experienced team.

Working hours are 37.5 hours per week, with shifts including:

• Monday: 8am - 5pm (30 min lunch)
• Tuesday: 8am - 6.30pm (1 hr lunch)
• Wednesday: 8am - 6.30pm (1 hr lunch)
• Thursday: 8am - 1pm
• Friday: 1pm - 6.30pm

Main duties include:

1. Providing effective reception services to patients and visitors
2. Handling enquiries and explaining surgery procedures
3. Answering calls and directing to appropriate clinicians
4. Managing patient appointments efficiently
5. Monitoring and processing requests alongside clinicians
6. Maintaining patient records accurately
7. Opening and locking the practice premises
8. Processing incoming mail
9. Taking and passing on messages accurately
10. Filing and retrieving paperwork and medical records
11. Assisting patients with digital platforms like NHS app and Anima

About us

Based in Woolpit, Suffolk, we aim to provide high-quality care, holding the Royal College of General Practitioners Practice Accreditation. Our team includes GPs, nurses, pharmacists, and midwives, all based in our purpose-built premises.

Benefits include competitive pay, regular reviews, annual leave, training opportunities, NHS pension, life insurance, family benefits, and discounts.

Additional responsibilities

Ensuring excellent reception services, managing enquiries, greeting patients, handling calls, managing appointments, maintaining records, handling mail and communications, supporting team coverage, resolving basic IT issues, and supporting staff as needed.

Person Specification

Personal Qualities

• Polite, confident, flexible, motivated, empathetic, punctual, team-oriented

Experience

• Customer service, primary care, or healthcare setting experience

Skills

• Excellent communication, time management, teamwork, IT proficiency, adherence to policies

Qualifications

• GCSE or equivalent, signposting or Care Navigator qualification

Other

• Flexibility for additional hours as needed

Disclosure

This role requires a Disclosure and Barring Service check due to the nature of the role.