GP Receptionist

Aughton Surgery; Ormskirk; On-site; GBP 12,000 - 18,000; Part time

Job summary

Aughton Surgery is seeking a part-time GP Receptionist to work 30 hours per week across five days (6 hours per day). Roles include greeting patients, booking appointments, and handling queries in a busy GP practice. The post offers flexibility to cover leave and overtime opportunities on a rota basis.

Candidates should have GCSE-level education, with GP reception or customer service experience preferred. Proficiency in Microsoft Office and EMIS/Web-based tools is desirable.

Qualifications

• GCSE level education or equivalent; GP practice experience desirable but not essential.
• Experience with the general public and customer service is essential.
• Able to work in a busy GP reception and perform admin duties.

Responsibilities

• Greeting patients and booking appointments.
• Actioning tasks from clinical staff.
• Administrative and clerical support to clinical and management teams.
• Monitor and respond to emails on the practice account.
• Direct patients to appropriate services; liaise with external parties.

Skills

Customer service

Time management

Interpersonal skills

Problem solving

Team player

Autonomy

Policy adherence

Education

GCSE level or equivalent

GCSE Mathematics (Grade C or above)

GCSE English (Grade C or above)

NVQ Level 2 in Health and Social Care

Tools

EMIS Web

Docman

AccuRx

Microsoft Office

Outlook

Job description

Due to an existing member of the reception team leaving, Aughton Surgery is looking for a part-time GP Receptionist to work 30 hours per week across 5 days (6 hours per day):

Monday - AM or PM (Choice)

Tuesday - PM

Thursday - PM

Friday - PM

Whilst normal working days and hours will be set on a rota, there will be plenty of opportunity for additional hours and overtime. We do expect members of staff to be flexible to cover where other receptionists are on annual leave, this ensures that we can allow up to 2 members of staff off at a time.

The ideal candidates will enjoy the challenge of working in a busy GP practice, and will project a positive, friendly image when dealing with patients at the surgery and on the phone.

Please note, if sufficient numbers of applications are received, this advert may close early.

Main duties of the job

Main duties of the job

Candidates should be educated to GCSE level or equivalent, and it is desirable (but not essential) to have experience of working in a GP practice. Previous experience of working with the general public and/or customer service is essential.

For further information, please see the person specification document attached to this advert.

Reception/Admin Duties:

• General medical reception duties such as greeting patients, booking appointments and dealing with queries
• Actioning tasks received from clinical staff
• Administrative and clerical support to clinical and management team
• Monitor and respond to emails on the generic practice account
• Liaise with external parties such as secondary care, community teams and care homes
• Direct patients to appropriate services

The above list is not exhaustive, and other reception/admin duties would be required as needed by the practice.

About us

Aughton Surgery has 4 partners (3 GPs and 1 Practice Manager), 4 Salaried GP's, 1 Clinical Pharmacist, 1 Practice Nurse, 1 Healthcare Assistant and 1 Phlebotomist. We are also a training practice, so we regularly have GP registrars, medical students and student physician associates as part of our team as well.

Our clinical staff are assisted by a friendly and knowledgeable admin/reception team.

All staff are highly supportive, and the surgery is a very enjoyable environment to work in

Job responsibilities

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where practical.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

• Experience of customer service and/or working with the general public
• Experience of working as a Medical Receptionist in a GP Surgery

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (Grade C or Above)
• NVQ Level 2 in Health and Social Care

Skills

• Competent in the use of Microsoft Office and Outlook
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Experience of using clinical applications such as EMIS Web, Docman and AccuRx

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.