Medical Receptionist

Keats Group; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Keats Group is seeking a dedicated medical receptionist to be the first point of contact for patients at a GP practice. You will handle appointments, triage calls, and direct patients to the appropriate services with a calm, professional manner.

The role requires strong communication, IT skills, and the ability to work under pressure. Full-time or part-time hours are available, with varied shift patterns to support patient access.

Qualifications

• GCSE level or equivalent in Maths and English (C or above).
• Experience working with the general public.
• Experience in administrative duties in healthcare settings is desirable.
• Excellent communication skills (written and oral) and IT proficiency.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls and direct callers appropriately.
• Signpost patients to the correct service and respond to requests from patients and external agencies.
• Data entry for registrations and patient information on the IT system.

Skills

Communication skills

IT skills

Telephone manner

Teamwork

Problem solving

Education

GCSEs in Maths and English

Tools

MS Office

Clinical IT system

Job description

A medical receptionist is the primary representative of our GP Practice. A medical receptionist will need to be capable of handling stressful situations at any given time in order to serve the patients.

We require someone with experience who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we them to have a positive experience when they access health care provided by the surgery.

We are looking for a full-time or part-time team member to meet the needs of our practice. Our shift patterns are usually as follows for full-time 2 days, 7:30-15:30, 2 days 11:00-19:00 and 1 day 9:00- 17:00 this can be discussed if successful at the interview.

Main duties of the job

The following are the core responsibilities ofthe Receptionist. There may be, on occasion, a requirement to carry out othertasks. This will be dependent upon factors such as workload and staffinglevels:

• a.Maintainand monitor the practice appointment system
• b.Processpersonal, telephone and e-requests for appointments
• c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
• d.Signpostpatients to the correct service
• e.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• f.Codedata on the clinical IT system
• g.Photocopydocumentation as required
• h.Dataentry of new and temporary registrations and relevant patient information asrequired
• i.Inputdata into patients healthcare records as necessary
• j.Directrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team
• k.Manageall queries as necessary in an efficient manner
• l.Carryout system searches as requested
• m.Maintaina clean, tidy, effective working area at all times
• n.Monitorand maintain the reception area and notice boards
• o.Supportall clinical staff with general tasks as requested

About us

The practice is a 3 GP Partner practice with a number of salaried GP's with 1 Health Care Assistant and 1 Practice Nurse.

Job responsibilities

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.

To act as the central point of contact for patients, beresponsible for the distribution of information, messages and enquiries for theclinical team, liaise with multi-disciplinary team members and externalagencies such as secondary care and community service providers.

The following are the core responsibilities ofthe Receptionist. There may be, on occasion, a requirement to carry out othertasks. This will be dependent upon factors such as workload and staffinglevels:

• a.Maintainand monitor the practice appointment system
• b.Processpersonal, telephone and e-requests for appointments
• c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
• d.Signpostpatients to the correct service
• e.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• f.Codedata on the clinical IT system
• g.Photocopydocumentation as required
• h.Dataentry of new and temporary registrations and relevant patient information asrequired
• i.Inputdata into patients healthcare records as necessary
• j.Directrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team
• k.Manageall queries as necessary in an efficient manner
• l.Carryout system searches as requested
• m.Maintaina clean, tidy, effective working area at all times
• n.Monitorand maintain the reception area and notice boards
• o.Supportall clinical staff with general tasks as requested

Person Specification

Experience

• The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a.Maintain and monitor the practice appointment system b.Process personal, telephone and e-requests for appointments c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.Signpost patients to the correct service e.Initiating contact with and responding to, requests from patients, team members and external agencies f.Code data on the clinical IT system g.Photocopy documentation as required h.Data entry of new and temporary registrations and relevant patient information as required i.Input data into patients healthcare records as necessary j.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k.Manage all queries as necessary in an efficient manner l.Carry out system searches as requested m.Maintain a clean, tidy, effective working area at all times n.Monitor and maintain the reception area and notice boards o.Support all clinical staff with general tasks as requested

Qualifications

• Person specification Receptionist Qualifications Educated to GCSE level or equivalent GCSE Mathematics and English (C or above) Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of MS Office applications Clinical IT system user skills Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Personal qualities Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.