Medical Receptionist

Edenfield Road Surgery; Rochdale; On-site; GBP 18,000 - 23,000; Full time

Job summary

Edenfield Road Surgery is seeking an organised receptionist/administrative assistant to join our team. You will support front of house, manage calls, bookings and patient navigation, while ensuring accurate record handling and privacy.

We operate a caring, professional environment with emphasis on team work, data protection, and NHS guidance. Applicants should be reliable with flexible hours including early starts and occasional late shifts.

Qualifications

• Good standard of general education (GCSEs or equivalent) incl English & Maths.
• Basic IT skills.
• Strong communication skills.
• Previous administrative or reception experience.
• Experience of working with the public (desirable).

Responsibilities

• Receive, assist and direct patients in a courteous, professional manner.
• Manage incoming calls, book appointments and handle enquiries.
• Carry out general administrative tasks including filing, scanning and document management.
• Summarise patient records and ensure confidentiality and data protection.

Skills

General communication

Basic IT skills

Public interaction

Education

GCSEs incl English & Maths

Tools

EMIS

SystmOne

Job description

Job summary

In this role, you will become a part of a fantastic team supporting the smooth running of the practice by combining reception and administrative duties with clinical record summarising. You will be responsible for all front of house duties, calls and patient care navigation. You will accurately update patient records, while also providing a professional and welcoming service to patients and supporting the wider team.
We are a friendly and supportive employer and provide a welcoming and nurturing environment for our staff. We welcome applications from those dedicated to a caring ethos, high performance standards, team working and strong work ethics. We provide well being resources and invest in our team to ensure a good work environment.
We are recruiting for several roles per week Monday to Friday these will include late shifts until 18:30 and also some 07:30 starts. Please only apply if you can commit to these commitments as advertised.

Main duties of the job

• Receive, assist, and direct patients in a courteous and professional manner
• Manage incoming calls, booking appointments, and handling enquiries efficiently
• Carry out general administrative tasks including filing, scanning, and document management
• Liaise with clinical and administrative staff to support the smooth running of the service
• Maintain confidentiality and adhere to data protection guidelines at all times
• Support the practice team with any additional administrative duties as required

About us

Edenfield Road Surgery is a well-established GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on delivering a friendly, supportive, and accessible service, ensuring that patients receive the care and attention they need in a timely and professional manner.
Our dedicated multi-disciplinary team works collaboratively to promote health and well-being, offering a range of primary care services tailored to the needs of our diverse patient population. We are committed to continuous improvement, staff development, and maintaining a positive working environment for all team members.

Job responsibilities

Clinical Administration

• Review and summarise patient medical records onto the clinical system
• Accurately code relevant clinical information in line with practice protocols
• Ensure patient records are complete, accurate, and up to date
• Process incoming clinical correspondence where appropriate

Reception Duties

• Greet and assist patients in a courteous and professional manner
• Answer incoming telephone calls, dealing with enquiries efficiently
• Book, amend, and cancel appointments in line with practice procedures
• Signpost patients to appropriate services where necessary
• Chaperone Consultations
• Process admin based referrals and bookings as applicable to the role
• Liaise with Out of hours services as required using agreed pathways
• Process Patient registrations and GP Links as required
• Code, summarise and file / retrieve paper records as required
• Open / Close down the Practice as per agreed procedure
• Manage home visit requests and clinic schedules as required
• Process repeat prescriptions and queries in line with Practice processes
• Manage Online triage forms and sign post/ allocate as required in line with Practice procedures
• Undertake any administrative duties required as part of the support team to the Practice Manager
• Take minutes and attend meetings as required
• Test Practice alarm systems and processes as required

General Administration

• Scan, file, and manage documentation in line with practice procedures
• Maintain accurate records and data entry on clinical systems
• Support the practice team with general administrative tasks
• Handle incoming and outgoing post

Confidentiality & Compliance

• Maintain strict confidentiality of patient information at all times
• Comply with Data Protection, GDPR, and practice policies
• Work in accordance with NHS guidelines and practice procedures
• Ensure IG Training is up to date at all times
• Comply with all request for Subject Access following Practice policies

Team Working

• Work collaboratively with clinical and non-clinical staff
• Support colleagues and contribute to a positive team environment
• Participate in training and development as required
• Ensure Mandatory training is up to date and comply with all requests to attend training sessions

Other Duties

• Undertake any other duties appropriate to the role as requested by the Practice Manager
• Ensure you comply with all Infection Control Procedures and processes and keep IPC training up to date
• Comply with the Practice Disclosure and Barring Risk Assessment Processes

Safeguarding

• Be aware of the SG policies and procedures relevant to your role
• Ensure that your SG adult and child training is always up to date
• Comply with the legal duty to report any suspected abuse of an adult or child
• Remain vigilant and aware of your SG training at all times
• Comply with the Practice Disclosures and barring Services checks and risk assessment process (see below DBS)

Training and Development

• Comply with all mandatory training modules and session required for the role and environment
• Attend MDP afternoons to ensure governance and information sharing is undertaken
• Complete all required training as deemed necessary by the Practice and / or other Healthcare agencies e.g. ICB, NHS England

Infection Control

• Ensure that IPC training is completed annually or as required
• Comply with all IPC Procedures and measures in place at the Practice
• Comply with all PPE and personal safety requirements in place within the Practice
• Read and comply with all IPC polices and procedures
• Promptly report and IPC issues to the IPC Lead or Manager

Confidentiality, Professional Conduct and Workplace Safety - Essential

You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the Practice.
Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.

• Comply with all Practice Information Governance (IG) Policies and Procedures
• Ensure that your IG training is always up to date
• Read and comply with all Practice IG polices and procedures
• Comply with employment Acts and Codes of Practice
• Comply with employment legislation and codes of good practice

Health & Safety

In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.

Person Specification

Qualifications

Essential

• Good standard of general education (GCSEs or equivalent, including English and Maths)
• Basic IT skills
• Communication skills

Desirable

• Medical administration or Health Service qualification
• Training in medical terminology or clinical systems

Experience

Essential

• Previous administrative or reception experience
• Experience of working with the public

Desirable

• Experience working in a GP practice or NHS setting
• Experience of summarising patient records or using clinical systems (e.g. EMIS, SystmOne)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.