Medical Receptionist

The Methodist Church in Britain; East Midlands; On-site; GBP 12,000 - 15,000; Full time

Job summary

Melbourne & Chellaston Medical Practice is seeking a Medical Receptionist/Administrator to manage the appointment system, greet patients, answer calls and handle queries at the front desk. The role includes records, scanning, data entry with read codes and supporting the GP practice across two centres.

You will process prescriptions, manage home visit requests and liaise with clinicians, district nurses and the primary care team while ensuring data protection compliance and accurate

Qualifications

• 4 GCSEs at grade A-C or equivalent, including English, Maths and IT.
• ECDL or equivalent.

Responsibilities

• Manage the electronic appointment system, arranging appointments with appropriate clinicians.
• Handle urgent requests, including urgent house calls to the on-call doctor.
• Record home visit requests for GPs and district nurses.
• Welcome patients and visitors, answer calls and respond to queries.
• Relay messages accurately and keep patients informed of delays.
• Process repeat prescriptions, arrange sample collection and obtain test results when required.
• Maintain paper and electronic patient records, including scanning and filing, under data protection and Caldicott principles.
• Enter clinical data using read codes.
• Record income, issue receipts and update the status board with births, deaths and admissions.
• Check and restock clinical rooms, reception and patient information materials.
• Open and secure the surgery each day, including the alarm.
• Provide reception and relief cover for colleagues, attend training and liaise across the primary care team.

Skills

Communication

Computer literacy

Organisational skills

Autonomy

Data protection awareness

Education

GCSE English

GCSE Maths

GCSE IT

ECDL

Tools

Word

Excel

Outlook

Job description

Medical Receptionist/Administrator post covering both medical centres of Melbourne & Chellaston Medical Practice, a GP practice. The work centres on running the appointment system, handling urgent requests and answering calls and patient queries at the front desk, with records, scanning and read-code data entry alongside. Shifts run either 8am to 2pm or 12:30pm to 6:30pm, and covering both is essential. Prior GP experience is desirable, and GCSEs in English, Maths and IT are required.

What the job involves

• Manage the electronic appointment system, arranging appointments with appropriate clinicians
• Handle urgent requests, including urgent house calls to the on-call doctor
• Record home visit requests for GPs and district nurses
• Welcome patients and visitors, answer calls and respond to queries
• Relay messages accurately and keep patients informed of delays
• Process repeat prescriptions, arrange sample collection and obtain test results when required
• Maintain paper and electronic patient records, including scanning and filing, under data protection and Caldicott principles
• Enter clinical data using read codes
• Record income, issue receipts and update the status board with births, deaths and admissions
• Check and restock clinical rooms, reception and patient information materials
• Open and secure the surgery each day, including the alarm
• Provide reception and relief cover for colleagues, attend training and liaise across the primary care team

Qualifications

• 4 GCSEs at grade A-C or equivalent, including English, Maths and IT
• ECDL or equivalent

Skills & knowledge

• High level of computer skills, proficient in Word, Excel and Outlook
• Excellent communication, listening and interpersonal skills
• Organisational and work management skills
• Ability to work autonomously using own judgement and local knowledge

Other

• Flexibility to cover both morning and afternoon shifts

Nice to have

• Previous GP practice experience
• Previous NHS administration experience
• Evidence of competency in staff training
• Knowledge of data protection and Caldicott guidelines
• Knowledge of health and safety legislation and procedures