Medical Receptionist

Denmark Street Surgery; Darlington; On-site; GBP 20,000 - 30,000; Part time

Job summary

A forward-thinking healthcare practice is seeking a dedicated Receptionist to join their team. In this part-time role, you will be the first point of contact for patients, providing essential support and ensuring a welcoming environment. Your responsibilities will include managing appointments, assisting patients, and maintaining accurate records. This is a fantastic opportunity to contribute to patient care in a friendly and professional setting, where your efforts will make a real difference in the community's health and well-being.

Qualifications

• Strong communication skills for patient interaction and assistance.
• Ability to maintain accurate records and manage appointments.

Responsibilities

• Assist patients in accessing healthcare services efficiently.
• Manage appointment requests and maintain patient records.

Skills

Patient Interaction

Administrative Skills

Computer Proficiency

Telephone Communication

Education

High School Diploma

Relevant Healthcare Training

Tools

Computer Systems

Telephone Systems

Job description

REPORTS TO: Reception Team Supervisor and Patient Services Manager

HOURS: Part-time hours available, Monday – Friday, between 7.30am – 6.00pm

Job Summary

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities

Administration

• Maintain thorough knowledge of all Practice procedures.
• Work in accordance with written protocols.

Reception

• Greet and receive patients consulting with members of the practice team.
• Hand completed repeat prescriptions to patients and verify names and addresses.
• Cover all reception positions as necessary.

Appointments

• Process appointment requests for same-day and future appointments via telephone and in person.
• Handle visit requests appropriately.

Computer

• Register new patients, including data entry and updating medical records.
• Process patient address changes in the computer system.
• Manage repeat prescription requests following practice guidelines.

Telephone

• Maintain a working knowledge of the telephone system during and after hours.

Other Tasks

• Ensure building security by understanding doors, windows, and alarm systems.
• Perform any other tasks assigned by managers.