Medical Receptionist

NHS; Chester-le-Street; On-site; GBP 20,000 - 30,000; Full time

Job summary

An outstanding GP practice in Chester le Street is seeking a friendly and professional receptionist to join their team. This role offers a dynamic work environment where you will assist patients both in person and over the phone, ensuring smooth operations and excellent healthcare delivery. With a focus on teamwork, you'll collaborate with experienced colleagues, gaining valuable skills while contributing to a growing practice. Enjoy competitive pay, NHS pension, and generous annual leave. If you're enthusiastic about healthcare and enjoy working with people, this is the perfect opportunity for you!

Benefits

NHS Pension

5 weeks annual leave pro rata

Uniform provided

Qualifications

• Experience in a GP practice is preferred but not essential.
• Training will be provided for unfamiliar aspects of the job.

Responsibilities

• Assist patients with appointments, queries, and prescription requests.
• Use computer systems to manage patient records and information.
• Coordinate healthcare delivery with doctors and nurses.

Skills

Multitasking

Communication

Customer Service

Teamwork

Education

High School Diploma

Tools

SystmOne

Care Navigation

Job description

Job summary

We are an Outstanding rated GP practice in Chester le Street looking to expand our friendly and efficient reception team. The right candidate will be enthusiastic, pleasant and professional, and be good with people. You will be working alongside experienced colleagues and the post is open to both new starters and old hands. You will learn new skills and every day is different, combining telephone, face to face contact and using the computer systems. Teamwork is very important and you will be central to the smooth running of the practice, which will in turn support you.

We are looking for someone for Mon, Wed, Thurs and Fri working pattern - full time hours

Competitive Salary, NHS Pension, 5 weeks annual leave pro rata, uniform provided

Main duties of the job

The job of a GP receptionist is very diverse, but can be summarised as:

Helping patients in person and on the phone with appointments, queries and prescription requests

Using the patients computer record and other systems to communicate and accurately input and extract information

Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!

One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

About us

We are a long-established practice based in the small market town of Chester le Street. We have a growing patient population, currently 12,700. We have a sister practice in Coxhoe with 6,900 patients. Cross-site working is possible. We have our own car park and staff kitchen and common room. There are 8 GP partners and several salaried doctors and Nurse Practitioners. Our organisation employs around 50 people and our Partner-Practice Manager is Denise Minnis. We look forward to welcoming you to the team!

Date posted

04 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5383-25-0007

Job locations

Cestria Health Centre

Whitehill Way

Chester-le-Street

DH2 3DJ

Job description Job responsibilities

The job of a GP receptionist is very diverse, but can be summarised as:

Helping patients in person and on the phone with appointments, queries and prescription requests

Using the patients computer record and other systems to communicate and accurately input and extract information

Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!

One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

Job description Job responsibilities

The job of a GP receptionist is very diverse, but can be summarised as:

Helping patients in person and on the phone with appointments, queries and prescription requests

Using the patients computer record and other systems to communicate and accurately input and extract information

Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!

One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

Person Specification Experience Desirable

• Experience of working within primary care
• Experience of working in GP Practice
• Experience working with S1 clinical system

Person Specification Experience Desirable

• Experience of working within primary care
• Experience of working in GP Practice
• Experience working with S1 clinical system

Employer details Employer name

Cestria Health Centre

Address

Cestria Health Centre

Whitehill Way

Chester-le-Street

DH2 3DJ

Employer's website

https://www.cestriahealthcentre.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Cestria Health Centre

Address

Cestria Health Centre

Whitehill Way

Chester-le-Street

DH2 3DJ

Employer's website

https://www.cestriahealthcentre.nhs.uk/ (Opens in a new tab)