Client Experience Host (PT 22.5hrs)

WATCHES OF SWITZERLAND; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury retail is seeking a Client Experience Host to enhance customer interactions. This role involves supporting sales consultants and ensuring clients enjoy a memorable experience. The ideal candidate will possess exceptional communication and interpersonal skills, with a background in hospitality or luxury retail. If you are passionate about delivering outstanding customer service and thrive in a high-performing team, this opportunity is perfect for you. Join a company that values diversity and offers a range of employee benefits, making every interaction special.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Strong understanding of exceptional customer experience.
• Experience working within a high-performing team.

Responsibilities

• Support Sales Consultants to ensure clients receive exceptional experiences.
• Engage with clients to create a personal and luxurious experience.

Skills

Exceptional communication skills

Interpersonal skills

Organisational skills

Experience in hospitality or luxury retail

Ability to build rapport

Job description

Job Description

Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?

As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands-on role involving a variety of tasks, including spending a lot of time on the shop floor and carrying out many administrative duties in the back office.

You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, creating a personal and luxurious experience that exceeds expectations.

About you

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long-lasting relationships with clients.
• A strong understanding of what constitutes an exceptional customer experience.
• Experience working within a high-performing team.
• Excellent organisational skills.

About us

With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We are known for making the Rugby League Trophy and were the UK's first appointed stockist of Rolex watches in 1919. Our clients can discover a wide range of diamond jewellery, including beautiful wedding and engagement rings to suit all styles. We operate the largest distribution network for brands like Rolex, Omega, TAG Heuer, and many others.

Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the US. We are the UK's leading luxury watch retailer with a significant presence in the US and Europe, including over 190 showrooms and 77 mono-brand boutiques with brands such as Rolex, OMEGA, TAG Heuer, and Breitling. We also have seven e-commerce websites.

Our success is built on strong partnerships with prestigious luxury watch brands, supported by effective marketing and innovative technology to provide a modern, distinctive luxury experience. Our highly trained and motivated staff are central to delivering exceptional client experiences and fostering inclusive teams.

Our clients value our expertise, approachability, and exceptional service. We aim to make every interaction memorable and special.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• Virtual GP service available anytime
• Share Save Scheme
• Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to creating an inclusive environment that values employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.

Discover more about our new roles, life at Watches of Switzerland Group, and our people on our LinkedIn page.