Helpdesk Receptionist

LOPEZMOLEZUN; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Helpdesk Receptionist to deliver exceptional customer service in a vibrant university setting. This ongoing role involves welcoming staff and visitors, managing inquiries, and ensuring a smooth operational flow. With a focus on professionalism and efficiency, you'll be the first point of contact, assisting with various administrative tasks and contributing to a positive environment. If you're passionate about customer service and thrive in a dynamic atmosphere, this opportunity is perfect for you.

Qualifications

• Experience in customer service and helpdesk environments.
• Strong data entry skills with attention to detail.

Responsibilities

• Provide professional support to university staff and students.
• Manage general inquiries via phone, email, and in-person.

Skills

Helpdesk/Call Logging Applications

Data Entry Skills

Standard IT Packages

Technical Administration

Customer Service Experience

GCSE Grade C/O Level in Mathematics and English

Education

GCSE Grade C/O Level in Mathematics

GCSE Grade C/O Level in English Language

Job description

We're recruiting for a Helpdesk Receptionist for a client of ours based in Newcastle city centre. The main role of a Helpdesk Receptionist is to support the delivery of a professional and customer focused helpdesk service to all university staff and students.

This role is ongoing starting asap. £12.60 per hour, 37 hours per week, Monday to Friday, predominately 08:00 - 16:30 with the flexibility to work an early shift 07:30 - 16:00 or a late shift from 09:00 - 17:30. This role is campus based so you must live in the North East to be considered and must not be a student due to the shift pattern.

Job Purpose

To provide a professional customer focussed, courteous and efficient service for staff, visitors. contractors and staff including a welcoming meet and greet service, assisting with general day-to-day enquires face to face, by telephone and by e-mail.

Main Duties and Responsibilities

• Provide advice and signposting service to customers.
• Welcome and support contractor and visitor arrival and gatekeeper activity to ensure a safe environment for all building occupants.
• Competent use of Horizon Telephony system and reception email inbox for answering general enquiries.
• Issue parking permits and swipe access cards to contractors,
• Ordering and issuing of office supplies
• Receive delivery of incoming mail and parcel deliveries.
• Carry out general administrative duties as and when required.
• Carry out any other duties deemed appropriate by line manager to ensure successful service delivery.
  
  

Skills/ Experience Required

• Knowledge of helpdesk/call logging applications, or Call Centre applications within a Customer Services Environment
• Excellent data entry skills, and the ability to ensure data integrity
• Working with various standard IT packages
• Knowledge of technical administrator
• Experience within a facilities related environment would be advantageous
• Minimum of GCSE Grade C/O Level, or equivalent in Mathematics and English Language and/or experience and staff development relevant to the post.
  
  

To apply for this role please attach your CV to this advert and one of our team will be in touch.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.