Medical Receptionist - 32 hours, permanent

NHS; Sunderland; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative healthcare organization is seeking a dedicated Medical Receptionist to join their team in Sunderland. This role involves providing exceptional reception services, managing patient queries, and utilizing IT systems like EMISWeb to enhance patient care. The ideal candidate will have experience in an NHS setting and possess strong customer service skills. Join a forward-thinking practice that values patient care and teamwork, where your contributions will make a significant impact on the community's healthcare experience.

Qualifications

• Experience in medical reception duties within an NHS setting.
• Ability to handle patient queries and manage reception tasks.

Responsibilities

• Provide a comprehensive reception service for patients.
• Greet patients and assist with their inquiries efficiently.
• Manage patient records and maintain confidentiality.

Skills

Medical Reception Experience

Customer Service Skills

EMISWeb Proficiency

Communication Skills

Education

NHS Experience

Tools

EMISWeb

Job description

Medical Receptionist - 32 hours, permanent

Sunderland GP Alliance Medical Practice (South Hylton)

Employer: Sunderland GP Alliance

Hours: 32 hours per week

Location: Sunderland, Tyne and Wear

Main duties of the job

We are currently seeking to recruit a permanent Medical Receptionist to provide a comprehensive reception service. Hours of work will vary between 8.00am and 6.00pm Monday and Tuesday. The post holders may be required to work flexibly across all SGPA practices as required. As well as greeting patients and carrying out general reception duties, you will also be expected to process prescriptions and fully utilise EMISWeb and other IT systems.

Applicants must have experience of working in an NHS setting and have a working knowledge of medical reception duties.

For further information or an informal discussion, please contact:

Kevin Doran, Assistant to Head of General Practice on 0191 543 8807 or at [e-mail]

About us

In Sunderland, we have a vision to develop healthcare that's fit for the future. Sunderland GP Alliance, a not-for-profit organisation owned by the city's GPs and representing over 250,000 patients, is part of that vision. Over the last few years, we have strived to improve services for patients and staff, developing and implementing ambulatory ECG, managing post-bariatric services in the community, decision-making and referral support software for GPs, a clinical pharmacy service for thirteen member practices, and post-discharge clinics that reduce the administration burden on surgeries.

Job responsibilities

Job summary

To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.

1. Greet people in a professional and courteous manner
2. Pass on relevant information and answer queries
3. Assist people to access the services they need
4. Undertake a variety of reception duties to assist in the smooth running of the Practice

Duties and Responsibilities in line with Practice policies and procedures:

1. Answer the telephone as a priority
2. Take messages accurately and pass on in a timely manner
3. Deal with general enquiries and complaints
4. Forward any queries relating to prescriptions to the Pharmacy Technicians
5. Give out pathology results
6. Register new patients and temporary residents and make paper records
7. Process deducted patients and send records to Primary Care Services Agency
8. Greet and direct patients and visitors
9. Respond to the needs of GPs and Nurses to enable efficient clinics
10. Input and extract information from the Practice computer system
11. Update the clinical system with information e.g., smoking, ethnicity
12. Action change of address notifications
13. Any other filing, record keeping, and distribution of documents as appropriate
14. Effectively liaise with Practice, Primary Care Organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries
15. Fully utilise EMISWeb and other IT systems
16. Monitor and check tasks and workflows
17. Communicate effectively with the reception team to ensure policies and procedures are kept up to date
18. Keep directories and databases up to date to ensure an efficient workflow
19. Demonstrate duties to new or less experienced staff
20. Resolve job-related issues, including patient documentation and help resolve minor problems
21. Photocopying
22. Dealing with mail, internal and external
23. Attend meetings when required
24. Work safely at all times in accordance with legislation and Practice policies and procedures
25. Be flexible both in availability and in covering for colleagues absent due to annual leave or sickness
26. Any other reasonable duties requested by the Practice Manager or GP

In addition, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and Practice information at all times, and may be required to work occasional extra hours.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.