Customer Services Assistant

TN United Kingdom; East Boldon; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a forward-thinking organization committed to transforming lives through quality housing services. As a Customer Services Assistant, you will play a pivotal role in providing exceptional support to vulnerable individuals, ensuring their needs are met with empathy and professionalism. This position offers a unique opportunity to make a real difference in the community while enjoying generous benefits, including annual leave that increases with service and a supportive work environment. If you are passionate about helping others and thrive in a dynamic team, this role is perfect for you.

Benefits

26 days annual leave

Extra day off on birthday

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Loans for financial emergencies

Occupational Sick Pay

Full Induction package

Long service awards

Career development support

Qualifications

• Confident communicator able to handle difficult situations.
• Experience working with homeless or vulnerable individuals.

Responsibilities

• Provide effective telephone answering service for customer inquiries.
• Maximize Right First Time resolution for customer queries.

Skills

Communication Skills

Empathy

Resilience

Knowledge of Community Resources

Education

Experience in Customer Service

Knowledge of Supporting Vulnerable Groups

Job description

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Customer Services Assistant, East Boldon

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Client:

SAHA

Location:

East Boldon, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

30b83f8a2e7c

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About The Role
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities?Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?
If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.
The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution.

The benefits on offer
In return for helping to transform lives, we’ll give you access to some great benefits. These include:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About The Candidate
A Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
You will need to:

• Be a confident and capable communicator, not fazed by difficult situations
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,
• Understand or learn about community resources and organisations that can help our clients

About The Company
A registered social landlord andone of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.