Medical Receptionist

The Methodist Church in Britain; Birtley; On-site; GBP 12,000 - 18,000; Full time

Job summary

The Ross Practice in the United Kingdom is seeking a Medical Receptionist to provide maternity cover in the reception team on a 12-month fixed-term basis with a possible route to permanent. The role involves handling calls, digital patient enquiries, triage support, care navigation and registration tasks using SystmOne with AccuRx and Ardens.

You will work in a fast-paced general practice setting, where excellent customer service and teamwork are essential.

Qualifications

• Excellent customer service skills.
• Ability to work as part of a team.
• Ability to perform under pressure.
• Experience in general practice is desirable but not essential.

Responsibilities

• Handling telephone calls.
• Handling digital enquiries from patients, working closely with the Triage Doctor.
• Care navigation.
• Administrative duties.
• Registration processing.

Skills

Customer service

Teamwork

Working under pressure

Fast-paced environment

Job description

Medical Receptionist providing maternity cover in the reception team at The Ross Practice, on a 12-month fixed-term basis with a possible route to permanent. The work centres on answering calls, handling digital patient enquiries alongside the triage doctor, care navigation, administration and registration processing. The practice runs SystmOne with AccuRx and Ardens, and the post calls for steady service under pressure in a fast-paced setting. General practice experience is desirable but not essential.

What the job involves

• Handling telephone calls
• Handling digital enquiries from patients, working closely with the Triage Doctor
• Care navigation
• Administrative duties
• Registration processing

Skills & knowledge

• Excellent customer service skills
• Working well as part of a team
• Performing effectively under pressure
• Working in a fast-paced environment

Nice to have

• General practice experience
• Use of clinical systems