Medical Operations Manager

Bristol-Myers Squibb; Uxbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Medical Operations Manager to oversee operational tasks and projects within the Medical Affairs team. This role involves managing compassionate supply processes, ensuring compliance, and liaising with stakeholders. Ideal candidates will possess strong organizational skills, a scientific background, and experience in the pharmaceutical industry. Join a diverse team dedicated to transforming patients' lives through science.

Benefits

Competitive benefits

Flexible work environment

Qualifications

• Self-motivated, autonomous, and proactive.
• Demonstrates effective interpersonal skills.
• Experience in project coordination in a fast-paced environment.

Responsibilities

• Manage the BMS UK&I compassionate supply process end to end.
• Lead on audits impacting the Medical Affairs team.
• Support operational roll out of initiatives for the UK/I Medical team.

Skills

Organisational skills

Interpersonal skills

Problem-solving

Attention to detail

Flexibility

Education

Advanced tertiary level education

Tools

SAP

Concur

Veeva applications

MS Office

Job description

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

Position Purpose

As the Medical Operations Manager you hold an instrumental role within the Medical Affairs team, responsible for leading on the execution of a large variety of tasks and projects, including, process and operational enhancements, oversight of operational systems and outsourced teams, change management and compassionate supply while working collaboratively within a matrix team.

You will be responsible for liaising and developing partnerships with internal and external stakeholders to ensure successful communication and execution of these key activities on time, on budget, and compliantly.

Key Responsibilities

• Working with the Medical, Supply and Clinical Operations teams involved in compassionate supply (including Early Patient Access Schemes and Individual Patient Supply Requests), this role has the following key responsibilities:
  • Managing the BMS UK&I compassionate supply process including operational delivery from end to end to ensure timely supply aligned to all local and global SOPs and regulations
  • Lead the Medical operation tasks for BMS UK&I Early Patient Access Schemes (EAMS, PAA) as outlined in SOPs and Local Work Instructions
  • Ensuring the operational elements of EAMS programs run smoothly, including liaising with relevant internal teams, and liaising externally to navigate any issues with EAMS sites, escalating for solutions
  • Lead on the cross functional efforts of reviewing and updating of the EAMS SOP(s), Working Instruction and training materials
  • Ensuring compliance with all relevant internal and external governance requirements
• Support/Lead on Audits impacting the entire Medical Affairs team (excluding Governance/compliance audits).
• Internal lead for our outsourced Signatory support team ensuring we have adequate support while ensuring our internal resources is utilized.
• Lead on keeping our Signatory Sign off Framework up to date and extracting metrics on sign off.
• Lead on monthly metric reports, quarterly business updates and the end of year medical report.
• Maintain oversight of all trackers and medicine lists and ensure they are completed by relevant team members monthly.
• Manage and maintain oversight of all BMS Medical sharepoints and digital information storage facilities.
• Support/Lead on the operational roll out of initiatives which impact the UK/I Medical team.
• Participation as an active member of the Medical Strategy, Operations and Governance team, including team meetings, communication and other activities.
• Proactively being involved in the identification and implementation of new ideas and opportunities for efficiency, improvement, simplification and cost saving.
• Work with the Medical Strategy, Operations and Governance Lead to create practical, forward-looking medical operational strategies, that will help the business to build the internal capabilities required to facilitate accelerated development and the long-term success of the medical organisation. This will include planning, design and implementation of day-to-day operational activities.

Qualifications & Experience
Candidate profile

• Self-motivated, autonomous and proactive, highly organised with attention to detail
• Work with flexibility and agility to deliver against business needs
• Demonstrates effective interpersonal skills and stakeholder management
• Able to self-manage in environment of multiple, and urgent, deadlines
• High personal accountability and strong sense of purpose
• Demonstrates passion for serving patients with a high unmet medical need
• Solution-orientated approach to problem-solving and in identifying opportunities for improvement
• High personal integrity with a strong motivation to ensure compliant and ethical activities for the business
• Inclusive: integrates diversity and differences in skills and outlook to get the best out of the matrix team

Knowledge and Skills

• Core
  • Organisational skills and ability to prioritise multiple tasks and projects simultaneously
  • Ability to learn and develop working knowledge of all key systems and processes (SAP, Concur, Veeva applications, Sharepoints, Teams etc.)
  • Excellent information technology skills; good working knowledge of MS Office applications (Outlook, Word, PowerPoint and Excel)
  • Ability to interact with all levels and functions within and outside the organisation (e.g. Disease Area Specialists, senior management, worldwide team, healthcare professionals, etc.)
  • Close attention to detail and ability to manage complex tasks and projects autonomously
  • Ability to handle confidential and sensitive information and demonstrate professional judgement
• Knowledge of ABPI Code of Practice
• Good working knowledge of the pharmaceutical industry

Qualifications

• Advanced tertiary level education (i.e. degree or Masters)
• Scientific background helpful

Experience

Required

• Project co-ordination skills supporting diverse teams at different levels in a business environment
• Med Ops Manager to have pharmaceutical industry experience
• Senior Med Ops Manager to have demonstrable extensive experience in a similar role, to have led on audits and on operational roll out of initiatives
• Demonstrated experience in working collaboratively with multiple stakeholders to common goals
• Experience in managing and prioritising conflicting work demands and projects during busy times to meet tight deadlines
• Experience in working in a fast-paced environment and demonstrated flexibility in adapting to changing requirements and business needs
• Solution focused and able to identify and implement process improvements

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb is Disability Confident – Committed

About the company

BMS' primary R&D sites are located in Lawrence, New Jersey, New Brunswick, New Jersey, and Redwood City, California; with other sites in Devens and Cambridge, Massachusetts, East Syracuse, New York, Braine-l'Alleud, Belgium, Tokyo, Japan, Bangalore, In...