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NHS Jobs; Coniston; On-site; GBP 19,000 - 26,000; Full time

Job summary

Central Lakes Medical Group in the Lake District seeks a Receptionist/Administrator to act as the first contact for patients, manage calls, and support clinical staff. The role involves handling confidential information, coordinating appointments, and maintaining accurate records within a GP practice.

Responsibilities include opening the site, ensuring security, processing mail, scanning charts, and adhering to data protection standards while supporting ongoing professional development.

Responsibilities

• Be the first point of contact for patients arriving at the Health Centre.
• Process confidential patient information to pass to Clinicians.
• Open up the premises at the start of the day, check alarms and prepare to receive patients.
• Contact patients with appointment times.
• Monitor patients waiting to be seen and alert a professional if symptoms worsen.
• Raise an emergency with Emergency Services if needed and seek internal help.
• Coordinate workload to capacity and manage own tasks.
• Carry out equipment checks and report issues to the Practice Management Team.
• Work autonomously, refer to line manager when necessary.
• Answer calls, divert messages, and ensure the telephone system is operational.
• Scan and attach patient data to electronic records.
• Pull, file, and photocopy patient paper records.
• Sort and distribute incoming mail and process outgoing mail.
• Secure premises at the end of the day and ensure alarms are activated.
• Adhere to Cumbria Health Policies and Procedures.
• Engage in ongoing development and training.
• Receive deliveries and distribute accordingly.
• Maintain confidentiality and comply with the Data Protection Act.
• Undertake any other activities deemed appropriate by the organisation.

Job description

Receptionist/Administrator - Central Lakes Medical Group

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. 1. To be the first point of contact for patients arriving at the Health Centre. 2. Processing confidential patient information to pass to Clinicians. 3. Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients. 4. Contacting patients with appointment times. 5. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. 6. Alerting Emergency Services in the event of an emergency and/or gain help from within the department. 7. Gain an understanding of coordinating workload to capacity. 8. Carrying out equipment checks and reporting issues to the Practice Management Team. 9. To work autonomously, managing own workload effectively referring to line manager when necessary. 10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day. 11. Scanning and attaching patients data to patients electronic records. 12. Pulling, filing and photocopying of patient paper records. 13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure. 14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated. 15. To adhere to all Cumbria Health's Policies and Procedures 16. Participate and ensure own on-going development 17. Receiving all incoming deliveries, opening and distributing accordingly. 18. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security 19. Undertake any other activities deemed appropriate and necessary by the organisation.