Health Centre Front Desk & Patient Admin Coordinator

NHS Jobs; Windermere; On-site; GBP 21,000 - 29,000; Full time

Job summary

NHS Jobs in Windermere is seeking an organised administrative assistant to support patient reception, appointment coordination and information processing at the Health Centre.

The role involves handling confidential records, monitoring patient flow, coordinating workloads and ensuring the safety and security of the premises, with a strong emphasis on data protection and professional communication.

Responsibilities

• To be the first point of contact for patients arriving at the Health Centre.
• Processing confidential patient information to pass to Clinicians.
• Contacting patients with appointment times.
• Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
• Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
• Gain an understanding of coordinating workload to capacity.
• Carrying out equipment checks and reporting issues to the Practice Manager/Practice Co-ordinator.
• To work autonomously, managing own workload effectively referring to line manager when necessary.
• Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.
• Scanning and attaching patients data to patients electronic records.
• Pulling, filing and photocopying of patient paper records.
• Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
• Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.
• To adhere to all Cumbria Health Policies and Procedures
• Participate and ensure own on-going development
• Receiving all incoming deliveries, opening and distributing accordingly.
• To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
• Undertake any other activities deemed appropriate and necessary by the organisation.

Job description

NHS Jobs in Windermere is seeking an organised administrative assistant to support patient reception, appointment coordination and information processing at the Health Centre.

The role involves handling confidential records, monitoring patient flow, coordinating workloads and ensuring the safety and security of the premises, with a strong emphasis on data protection and professional communication.